Aspect’s Ask a CFO Program Helps ACD Contact Centers Transition to the Cloud



Aspect has introduced Ask a CFO, a program that offers business case analysis to prospective customers that are considering migrating from ACD systems to the cloud. As part of the program, the company is offering promotional pricing on its Unified IP 7.3 system and its SaaS cloud solution, Zipwire. Aspect said that Ask a CFO is a strategic move to counter other system displacement systems from its primary competitors, Avaya, Interactive Intelligence, Cisco, and Genesys.

"The concept around Ask a CFO is fairly simple,” said Bob Krakauer, executive vice president and CFO, Aspect. “The economic promise of OPEX-based cloud deployments is often difficult to quantify, but good corporate governance requires a business case that justifies the decision to adopt cloud solutions.

“I have been intimately engaged in Aspect's business case analysis with our own embrace of the cloud, from implementation of our ERP systems to the content management software we use to manage aspect.com. So, who better to help guide our customers through the maze of often times confusing and not-so-compelling price models than a CFO?"

Ask a CFO offers promotional pricing on both Unified IP 7.3 delivered via Aspect Hosted and Aspect's Software-as-a-Service full cloud contact center solution, Zipwire.

Promotional details for Zipwire Omni-Channel or Omni-Channel Pro packages include:

  • Up to a 35 percent year-one discount on Zipwire's already highly-competitive per-seat pricing.
  • Up to a 25 percent discount in years two and three.
  • Omnichannel includes advanced inbound voice, outbound, recording, basic IVR, chat, email, SMS, IVR, outbound voice and recording capabilities (plus mobile chat and video for Omni-Channel Pro).
  • Highly competitive inbound and outbound voice services that can reduce contact center telco costs by as much as 50 percent.

Promotional pricing for Aspect Hosted includes:

  • Up to a 40 percent year-one discount on hosting of core Unified IP 7.3 licenses.
  • Up to a 30 percent discount in years two and three.
  • Includes advanced interaction management (inbound, outbound, campaign optimization, self-service basic IVR, chat, email, SMS, workflow) capabilities.
  • Minimum of 250 seats for contact centers larger than 250 concurrent seats.

Using the new Value Analyzer and Aspect's contact center expertise, Aspect works with customers to: 

  • Quantify the financial benefits of a cloud contact center.
  • Highlight what to look for when evaluating contact center solutions and offers.
  • Ensure that customers select a solution that is right for their business today and future proof them for their needs tomorrow.

Ask a CFO promotional offers require a three-year contract term commitment and are valid for customers who are migrating from a competitive legacy ACD from Avaya, Cisco, Genesys, Interactive Intelligence or other qualifying on-premises systems. Offers are only good for the first 50 signed deals or through March 31, 2015 and in the countries where Zipwire and Aspect Hosted are sold. Ask a CFO offers are available in North America, EMEA and Latin America.