SpeechPro, a speech recording, processing, analysis and voice biometrics provider, announced that its voice biometrics solution, VoiceKey, will be integrated in in Aspect Software’s Innovation Exchange, applications marketplace designed to improve the customer experience in the contact center.
“Aspect is one of the most forward looking companies in customer engagement solutions,” said Alexey Khitrov, president, SpeechPro USA, in a statement. “We’re excited to be able to feature our technology on the Innovation Exchange and help Aspect customers get access to the most cutting edge voice biometrics solution.”
SpeechPro’s VoiceKey is an enterprise customer engagement solution that eliminates the need for customers to use passwords. In lieu of passwords, a customer’s unique biometric feature---voice---is verified and access to applications is granted simply through voice verification. This one-step process exponentially improves customer experience while also cutting call center costs and greatly reducing the possibility of fraud. SpeechPro offers text-dependent and text-independent technologies, a flexible application platform, and an anti-spoofing “liveness” detection capability, coupled with an extremely high accuracy.
"Aspect’s Innovation Exchange was launched in order to create and collect the customer engagement market’s most inventive solutions,” says Mike Moors, Aspect vice president of worldwide channels. “Enterprises carry a heavy burden of balancing high security, fraud protection, while simultaneously enhancing customer experience. SpeechPro’s biometric voice verification offering demonstrates the kind of state-of-the-art solution and innovative provider Aspect strives to partner with.”