Aspect Partner TantaComm Launch Workforce Management Suite



Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, and TantaComm, a provider of secure customer interaction recording and performance management solutions for contact centers of all sizes, have released TantaComm Manage, a workforce management suite, powered by Aspect Workforce Management.

Manage becomes TantaComm’s fifth product suite in a set of solutions for contact center optimization including Capture for call and screen recording, Protect for security and compliance, Evaluate for quality monitoring, and Centralize for consolidating operations in the cloud.

TantaComm Manage ensures contact center operators have the right resources based on call volumes, agent availability and skills and helps plan and manage the performance of inbound, outbound and blended staffing resources across all customer channels. The software’s core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staff requirements to support customer demand, create efficient staffing plans, evaluate schedule efficiency, monitor staff performance and adjust resources to meet changing demand in real-time.

“TantaComm has a strong history of developing and delivering the most reliable, best-of-breed products on the market,” said Ruben Moffett, TantaComm’s COO, in a statement. “In the case of workforce management, rather than develop a native application, we have selected Aspect’s platform because of its leadership in the marketplace and our history with them as a partner. Additionally, it was critical to achieve more than just a commercial solution and both organizations did a great job with the technical integration which is key to a cohesive end user experience.”

With a shared philosophy for open architecture, and broad collective experience in the market, TantaComm and Aspect’s partnership brings to market the first solution collaboration using Aspect’s platform, allowing TantaComm to address a wider spectrum of workforce optimization needs.

“With the global workforce management market expected to grow from $313 million in 2013 to $403 million in 2018, it’s clear that organizations are seeing the untapped productivity potential in workforce tools and solutions,” said Tom Shepherd, vice president, Worldwide Channel and Alliance Sales, Aspect. “We’re very excited that TantaComm is able to utilize our partner development tools to bring to market a very robust agent management solution that addresses the staff efficiency challenges many contact center organizations have been struggling to solve.”