Aspect, LiveVox Collaborate to Deliver SaaS and PaaS Solutions to BPOs

Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and cloud solutions, and LiveVox, a provider of cloud contact center solutions for business process outsourcers, announced a strategic alliance to deploy, market, and sell a portfolio of cloud-based services and solutions.

The strategic alliance will enable LiveVox to expand its product set to include Aspect’s market-leading WFO and multi-modal self-service/IVR suite, bringing new cloud capabilities to its BPO customers in North America. Aspect will become the exclusive distribution arm for LiveVox’s cloud solutions outside of North America.  

“We are very excited to partner with LiveVox, who brings an industry proven and highly scalable cloud-based contact center portfolio that addresses key operational and compliance requirements for BPOs,” said Stew Bloom, Aspect CEO, in a statement. “The synergies and market prospects for LiveVox and Aspect create a very compelling opportunity to accelerate each of our respective businesses through the creation of a comprehensive global cloud competency.”

Aspect and LiveVox will implement a joint go-to-market arrangement that will leverage Aspect’s global reach and resources while identifying immediate cross selling opportunities. Under the terms of the partnership, Aspect will integrate its existing cloud-based solutions with the LiveVox platform in the Aspect global data center and telco infrastructure to ensure economies of scale are maximized. The combined offering will be marketed as “Aspect BPO Cloud, powered by LiveVox.

“This multi-faceted partnership significantly expands our global reach and provides LiveVox customers with Aspect’s market-leading omni-channel self-service and cloud-optimized WFO portfolio,” says LiveVox CEO, Louis Summe, in a statement. “The integration of Aspect and LiveVox’s SaaS platforms creates the most comprehensive cloud-based contact center portfolio in the industry, delivering new cutting-edge cloud capabilities to our customers. LiveVox has a strong track record of growth and this partnership will serve to further our momentum as we continue to execute our strategic plan.”