Aspect Expands Into Middle East



Aspect Software, a provider of consumer engagement, workforce optimization, and self-service solutions, is partnering  with Seven Seas Computers, an IT services provider in the United Arab Emirates, which will promote Aspect offerings in the Middle East.

Seven Seas will offer Aspect's contact center solutions, including Aspect Unified IP (UIP), Aspect CXP Self Service, and Aspect Workforce Optimization (WFO), in the region.

"Globally, Aspect is helping enterprises reimagine the customer experience and build competitive advantage. From chatbots using NLU-powered interactive text response and messaging to intuitive, widget-based tools and dashboards that empower agents, we are leading the way in reimagining customer service. In the Middle East the customer experience has fast gained prominence in business growth strategy of enterprises. We are glad to collaborate with Seven Seas having similar vision of enabling enterprises with best technologies, with deep domain expertise and inroads in the Middle East market. Together we aim to offer Aspect's full-feature customer engagement solutions through Seven Seas, fulfilling even the most complex requirements of any contact center," said Sanjay Gupta managing director of India and the Middle East and head of cloud business for APAC and the Middle East at Aspect, in a statement.

"UAE's enterprise landscape is very dynamic, and it is always in sync with global technology adoption. In our interaction with our customers and prospects it was evident that there is an immediate need to update their contact centers with technologies that help them meet their consumer's demands and expectations, which is besides optimizing their resources," said Nayagam Pillai, CEO of Seven Seas Computers, in a statement. "This is where Aspect specializes, and we are glad to offer Aspect offerings to our customers. I am confident that this strategic alliance with Aspect will enable us to serve our customers better by extending best-in-class omnichannel solutions along with the WFM and back-office optimization (BOO)solutions.