AskNicely, a customer experience platform provider, today launched the AskNicely Claude Connector, giving teams direct access to their AskNicely data from within Claude, Anthropic's artificial intelligence assistant.
The connector brings customer satisfaction, Net Promoter Score, and review data into the same conversation as other systems. Teams can now query feedback alongside product, support, and operational data, surfacing correlations and trends.
"Feedback shouldn't live in a silo that only gets opened when someone remembers to ask for a report," said AskNicely CEO Tony Ward in a statement. "With the Claude Connector, customer sentiment is right there next to the rest of the business data, in the moment a decision is being made - even live in a meeting."
The AskNicely Claude Connector is powered by Ask NiceAI and available exclusively to customers with the NiceAI add-on.