Altitude Software, a unified customer interaction solutions provider, and Teligent, a provider of telecommunication solutions, have teamed up to bring Altitude Software’s customer interaction solutions to Teligent’s customers on the Russian market.
As part of the European consulting group Devoteam, Teligent develops telecommunication solutions for fixed, mobile and IP operators’ networks. Since its creation in 2005, the company has deployed a number of solutions for telecommunication companies such as British Telecom, Deutsche Telekom, MTS, MegaFon, and TransTeleCom.
Altitude Software provides a modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a 200-strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
“With the ability of Altitude uCI to seamlessly integrate with both front and back-office solutions is a key factor to build efficient contact centers and drastically improve customer experience," said Laurent Detournay, vice president for Northern, Central and Eastern Europe, Altitude Software, in a statement. "This partnership with an important local player such as Devoteam Teligent opens new perspectives, and we look forward to jointly address the needs of leading companies in the Russian market.”