Agnitio Teams Up with Pindrop in Biometrics Contact Center Offering



Pindrop Security, a provider of phone fraud prevention and call center authentication solutions, and Agnitio, a voice biometrics solutions provider, have teamed up to protect call centers as they adapt to an increasingly mobile customer base.

Agnitio’s KIVOX Passive Detection product has been integrated into Pindrop Fraud Detection System 2.0 which can confirm the identity, location, and type of device used for calls into a particular institution or call center.

"With fraudsters moving to the phone channel to gain access to financial accounts, call centers have become the first line of defense for financial institutions," said Vijay Balasubramaniyan, co-founder and CEO, Pindrop Security, in a statement. "By integrating Pindrop's Phoneprinting technology with the Agnitio voice biometrics offering, financial institutions and call centers can be assured that choosing our joint solution will provide them with the best phone fraud mitigation technology on the market today."

By combining Agnitio Voice iD and Pindrop Phoneprinting technologies, the companies now offer a complete end-to-end solution that meets the ease of use and privacy needs of customers and security demands of enterprises. In addition, the combination of Agnitio's secure mobile device Voice ID technology and Pindrop's Phoneprinting is a unique differentiator in the security industry, the companies said.

"Contact centers need to verify the caller quickly and easily in a way that is transparent to the consumer," said Emilio Martinez, CEO of Agnitio, in a statement. "Our collaboration with Pindrop has allowed us to provide to enterprise customers the same best-in-class voice biometrics engine that satisfies the strict requirements of global government defense and law enforcement agencies.”