Agile Cloud Launches Cloco

Agile Cloud, al provider of cloud IP-PBX services, has launched Cloco, a low-cost cloud-based call center service.

"Customers have invested in PBX, call center software, and hardware to launch a new call center. We offer all needed systems as a cloud service. Customers can use a full set of inbound call center functions without PBX if they have a PC linked to the Internet. This means customers can reduce CAPEX using Cloco. For outbound, we will launch additional functions soon," said Agile Cloud CEO Fujio Mimomi in a statement.

Cloco is an integrated cloud-based call center service. It provides the following functions for inbound call centers:

  • Automatic call distribution(ACD);
  • Interactive voice response (IVR) scheduling;
  • Call recording;
  • Statistics reporting;
  • Seat status reporting;
  • Monitoring/whispering;
  • CRM integrations;
  • FAQ;
  • Text chat;
  • Call history;
  • Call queuing;
  • Mute/call parking/call transfer; and
  • Conference calling.

Cloco supports English and Japanese. The monthly fee is $500 for 10 seats and $3,500for 100 seats.