AMC Technology, a gold-level member of Oracle PartnerNetwork (OPN), has achieved Oracle Validated Integration of AMC Contact Canvas 6.5 with Oracle Siebel 8.2 IP2015.
Contact Canvas is AMC’s open architecture platform that enables contact center agents and knowledge workers to place, receive, transfer, and conference customer interactions with full, real-time access to customer information. Screen pop is enabled through Contact Canvas’s ability to transfer data from the CTI platform into an instant display of customer information. Through Contact Canvas, agents have access to inbound and outbound screenpops, intelligent routing, and activity reporting.
To achieve Oracle Validated Integration, Oracle partners must meet a stringent set of requirements that are based on the needs and priorities of customers.
"We've partnered with Oracle for a decade to offer communication platform integration to extend Oracle's CRM offerings and assist Oracle customers to improve their customer journeys by leveraging customer data within CRM. AMC is happy to continue to offer Siebel as a business application that we support through Contact Canvas. As one of only a few vendors that support IP2015, our Oracle Validation demonstrates to customers not only do our products perform as advertised, but also that they have a partner in AMC that is committed to supporting their contact center solution," said Aimee Stinson, director of strategic alliances and marketing at AMC, in a statement.