8x8 to Release X Series Communications Platform



8x8, a provider of cloud communications and customer engagement solutions, today introduced X Series, a platform that combines robust call, collaboration, conferencing, and contact center solutions.

X Series helps companies collaborate in the cloud across any channel while bringing together the history, current context, and internal experts during the initial customer interaction. It provides companies with one set of data, one workflow engine, and one analytics engine inside an integrated solution for voice, meeting, team collaboration, and contact center.

X Series arms contact center agents and employees with complete context before they start conversations. X Series has native CRM built in and also integrates with third-party solutions like Google G-Suite, Salesforce.com, Zendesk, and NetSuite to provide rich contextual insights, such as previous engagements and preferences.

X Series also allows businesses to harness collective insights through real-time collaboration with peers and instant access to subject matter experts. Employees can move from chat to voice to video to web conferencing with one click. And it provides a view of customer journeys from the moment they reach the contact center through to issue resolution. In addition, X Series offers advanced analytics based on a single data-set for all employee and customer interactions.

"Customer-obsessed companies are looking for a communications infrastructure that helps them transform their employee and customer experience," said Vik Verma, CEO of 8x8, in a statement. "X Series is designed to radically change how companies deliver unparalleled customer experience by providing intelligent interactions between their employees and customers."

X Series will be available in the United States, United Kingdomm and France this summer.