8x8 to Acquire U.K.-Based Contact Center Firm DXI for $25.3 Million



8x8, a provider of cloud-based unified communications and contact center solutions, announced that the company has signed a definitive agreement to acquire privately-held DXI Ltd., a U.K.-based provider of cloud-based outbound and blended contact center solutions, for $25.3 million in cash and stock with a portion of the purchase price being paid out over four years. The transaction is expected to close before the end of the month. 8x8 plans to bring DXI services and solutions to the U.S. market by the end of 2015.

"The acquisition of DXI enables 8x8 to continue to boost its European expansion efforts and further position the company as a leader in cloud contact center solutions as we continue to penetrate the mid-market and enterprise," said Vik Verma, CEO, 8x8, in a statement. "With DXI's strong U.K. contact center market presence and outstanding technical team, 8x8 can broaden its European footprint, offer a frictionless, online sales approach for agile contact centers and line-of-business buyers, and add a stellar team passionate about bringing next-generation contact center innovations to market.”

EasyContactNow, DXI's product, enables customers to try, buy, deploy, and adapt services without the complexity and constraints experienced with traditional systems. DXI's management team has 80 years of combined expertise in communication technology, which has helped the company build a solid business with demonstrated market traction- securing major global and regional customers, ranging from SMEs to global enterprises.

"We are pleased to be part of the 8x8 team during such an exciting time for the company, with its outstanding U.S. reputation, strong momentum in the mid-market and formidable, growing international presence," said Luca Pepere, DXI CEO, in a statement. "Over the last couple years, we have seen an inflection point for cloud communications, and the contact center continues to evolve from a stand-alone cost center to a critical organization-wide business asset. This market shift will propel the next phase of our business, and together, we will drive a new level of disruption in business communications."