Through a new partnership with 8x8, a provider of enterprise communications as a service (ECaaS), CarrierSales, a master agent for strategic communications and cloud deployments, has expanded its communications portfolio to enable its network of sales partners to sell 8x8's Virtual Contact Center and Virtual Office solutions.
"As one of the most successful master agents in the communications market, we are committed to offering our sales partners a leading-edge portfolio that's designed to help them capture smart revenue opportunities," said Richard Murray, president of CarrierSales, in a statement. "Our strategic partnership with 8x8 enables us to give them access to a best in class enterprise-grade, multichannel, contact center software as a service that is fully integrated with the 8x8 Virtual Office cloud unified communications offering. This complete portfolio is a truly unique 8x8 value proposition."
"Partnering with a renowned master agent like CarrierSales will enable us to increase adoption of 8x8's cloud communications technology overall and specifically our contact center solution, as CarrierSales has a depth of experience in this arena," said Puneet Arora, senior vice president of global sales at 8x8, in a statement. "We look forward to working with CarrierSales to help companies modernize their communications infrastructure with the move to cloud and improve overall customer engagement."
8x8 Virtual Contact Center is a multichannel cloud contact center solution that offers analytics, quality management, and workforce management integrated with advanced unified communications and collaboration services.