8x8 Partners with Atlassian


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8x8, a cloud communications solutions provider, is teaming up with Atlassian, a provider of team collaboration and productivity software, to develop and go to market with integrated unified communications, contact center, collaboration, and team messaging solutions.

"Customer engagement is everyone's business, and this is driving convergence in the fast-growing collaboration and cloud communications markets, enabling midmarket and enterprise companies to deliver an enhanced customer experience. Atlassian is well-recognized as a leader in the team collaboration space, especially in the world of [development operations]," said Bryan Martin, chairman and chief technology officer at 8x8, in a statement.

Through the partnership, 8x8 will integrate 8x8 Virtual Office Unified Communications as a Service (UCaaS) with Atlassian HipChat team collaboration. This will offer customers seamless access to telephony, video, meetings, and messaging, all from within HipChat rooms, with all notes synced with Confluence content collaboration software.

The collaboration between 8x8 and Atlassian will also integrate 8x8 ContactNow with JIRA Service Desk. This will enable IT support and customer service representatives to work from within the JIRA Service Desk system for the following:

  • making and receiving calls from within a ticket with click-to-call capabilities;
  • offering intelligent search capabilities to find caller tickets by name, number, and email address;
  • automatically listing ticket info with caller information; and
  • recording call details directly into tickets at call completion.

Atlassian's tools support all types of teamwork, from ad-hoc information sharing and planning to highly structured collaborative workflows. The company's project tracking (JIRA), content (Confluence), communication (HipChat and Stride) and visual collaboration (Trello) products facilitate transparent collaboration for software, IT, and business teams.

The 8x8 Communications Cloud combines unified communications (8x8 Virtual Office), collaboration (8x8 Virtual Office Meetings), team messaging (8x8 Sameroom), contact center (8x8 Virtual Contact Center and 8x8 ContactNow) and real-time analytics in a single open platform that integrates across clouds, applications, and devices.