8x8, a provider of enterprise communications as a service (ECaaS), has been awarded three U.S. patents related to technology that enables seamless global enterprise communications and enhanced contact center user experience.
The three 8x8 patents issued by the U.S. Patent and Trademark Office (USPTO) are:
- U.S. Patent number 9,473,452 titled, "NAT Traversal in VoIP Communication System," which covers an innovation that enables call control servers to use an algorithm to select from proxy servers to route a VoIP session between endpoint devices.
- U.S.Patent number 9,479,648 titled, "Intelligent Media Relay Selection," which provides a system for call control agents to intelligently select the appropriate media relay servers located at geographically disparate locations relative to each other and then route and maintain the VoIP call through the media relay server.
- U.S. Patent number 9,531,879 titled, "Networked Contact Center User Interface Approach," which details how communications systems involving networked contact center interfaces present data in a selectable, user-friendly format.
"We are committed to continually pushing the envelope on innovation and providing our customers and partners with the best solutions to address the rapidly evolving needs of the enterprise communications market," said Bryan Martin, chairman and chief technology officer of 8x8, in a statement. "With one of the industry's leading patent portfolios, we strive to constantly enhance our unified communications and contact center technologies to deliver world-class communications experiences."
Since its inception, 8x8 has been awarded 128 U.S. patents covering a variety of voice and video communications, signaling, processing, and storage technologies.