3CLogic, the only contact center solution on the Amazon Web Services (AWS) cloud, announced its channel partnership with Interplay Analytics, a consulting firm that helps organizations improve contact center performance and customer service.
The new partnership, called Interplay3c, gives organizations, of all sizes, the benefits of being on the AWS cloud; inbound, outbound, and blended contact center solutions along with Interplay Analytics’ contact center consulting and research services.
By leveraging this integration, contact centers will be able to increase customer reps’ efficiency, decrease contact center costs, increase customer satisfaction, and have 99.999 percent uptime while maximizing the benefits of the cloud.
“Interplay Analytics is excited to partner with 3CLogic, the combination of which creates a highly compelling value proposition for any contact center. By taking the information that the 3CLogic solution provides and enhancing it with deep analytics and actionable intelligence, the result is not only a 360 degree view into the voice of the customer but execution guidance in making necessary changes happen,” said Sonya McMichael, director of business development, Interplay Analytics, in a statement.
“We are very excited that Interplay Analytics has decided to join hands with us,” said Raj Sharma, president and CEO, 3CLogic, in a statement. “Medium to large call centers can leverage 3CLogic’s cloud call center suite with the advanced call center consulting services that Interplay Analytics delivers.”