24-7 Intouch, a customer service solutions provider, has launched a new technology brand division called Laivly.
Laivly is dedicated to applying emerging technology, including artificial intelligence, machine learning, and automation, in support of live customer service. Laivly's suite of proprietary software and app technologies currently includes SIDD, a live-agent assisted AI platform, and Superpunch, an employee communication tool.
"Brand leaders are searching for an artificial intelligence strategy that is practical and will really work," said Jeff Fettes, founder of Laivly and co-founder of 24-7 Intouch, in a statement. "We are creating unique software that allows customer service problems to be solved more effectively and with more personalization than ever before. With the help of AI, agents can now quickly process in real time a customer's full history and individual needs to create unique, personalized experiences."
Laivly has hired more than 40 software developers, UX designers, and product managers in the past year and plans to hire 40 more by the end of 2018.