[24]7.ai, a provider of customer engagement solutions, is partnering with Blue Prism on a joint offering that will allow users of [24]7's AIVA to implement Blue Prism's Digital Workforce to automate back- and front-office systems.
The new joint offering enables [24]7 AIVA users to process a greater range of transactional capabilities and access customer data and analyze it using artificial intelligence to help them anticipate consumers' wants and needs.
"For enterprise-class chatbots and virtual agents to provide interactions that are truly meaningful, they need access to enterprise IT systems, including CRM data," said Scott Horn, chief marketing officer at [24]7.ai, in a statement. "With this partnership, we're dramatically reducing the time and cost to deploy the worlds most widely deployed conversational chatbot technology with the market leader in robotic process automation (RPA) software."
"Conversational natural language engagement is driving customer experiences towards high efficiency and improved transactions. Combining this with our Digital Workforce Platform gives us the opportunity to serve and empower our users with improved customer experiences by helping them resolve their customer issues faster and with a higher degree of accuracy," said Shail Khiyara, chief marketing and experience officer at Blue Prism, in a statement. "As a leader in this space, Blue Prism has created a powerful, best of breed, and the industry's most sought-after partner ecosystem and we are delighted to be partnering with [24]7.ai. They share and support our AI vision of giving customers a choice."