[24]7.ai, a provider of customer engagement solutions, has integrated with Apple Business Chat, allowing customers to communicate directly with businesses using the Messages app on their iPhones and iPads.
"We are proud to support Apple Business Chat, which offers a powerful, engaging new way for businesses to connect with their customers where they are, and when they want, using the Messages app on iOS," said Scott Horn, chief marketing officer at [24]7.ai, in a statement. "Businesses that use [24]7.ai can easily sign up to try Apple Business Chat beta."
[24]7.ai customers can use Apple Business Chat to interact with and support consumers across iPhone and iPad to offer answers to questions, resolve issues, and conduct transactions. Adding Apple Business Chat support lets consumers engage with companies directly from Safari, Search, Maps and Siri.
Now using [24]7 Messaging for Apple Business Chat, [24]7.ai clients can offer conversational and transactional chat and chatbot support to consumers using Apple devices. The intelligent messaging capabilities of [24]7 AIVA and[24]7 Chat also enable customers to resume conversations with businesses where they left off, even if they are using a different device or revisiting a conversation months later.