[24]7.ai, a customer engagement solutions provider, is extending its complimentary rapid response offers to include [24]7 Voice in addition to its [24]7 Answers and agent console [24]7 Chat offerings, to help enterprises handle call volumes related to COVID-19.
The [24]7 Voice solution is designed to enable businesses to launch automated self-service FAQ systems and deploy them to phone numbers in as little as two days. [24]7 Voice enables companies to update their old interactive voice response systems. The promotional version includes self-management tools that allow companies to update and publish COVID-19-related FAQs and answers with directed dialogue menus.
"Responding to questions from consumers is critical, especially during unusual times," said Rohan Ganeson, chief operating officer at [24]7.ai, in a statement. "We had such a strong response to our digital self-service FAQ offerings that we decided to make a voice solution available to companies as well. Together, these solutions can make it a lot easier to provide consumers with the answers they need while reducing the volume of calls to the contact center."
The promotional offer is available at no charge for 60 days if ordered before May 31.