[24]7.ai Makes Chat and FAQ Answers Solutions Free Through May

[24]7.ai, a provider of customer engagement solutions, is making its FAQ solution [24]7 Answers and agent console [24]7 Chat available at no charge, to help enterprises dealing with an overwhelming call volume related to the COVID-19 virus.

These solutions are designed to enable businesses to launch self-service FAQ Search or Help interfaces on their websites within 24 hours and empower agents with a predictive interface to help them answer questions, whether working from the office or from home. Business can also update and publish COVID-19 related FAQs as needed.

"In times of crisis, enterprises need to ensure the safety of both employees and customers, which is why the ability to quickly respond to questions is so critical," said Rohan Ganeson, chief operating officer at [24]7.ai, in a statement. "We are here to help with a free offer that enables enterprises to quickly stand up a self-service FAQ experience or agent experience with fast answers to customer and employee questions. These solutions are designed to help customers easily find answers on the company's website and reduce the volume of calls to the contact center."

[24]7 Answers and [24]7 Chat are available to all companies immediately, at no charge until May 31.