April 9-11, 2018 | Renaissance Washington DC Hotel


Rebecca Lynn Wettemann

Rebecca Lynn Wettemann
Vice President
Nucleus Research

Rebecca Wettemann is responsible for directing and managing Nucleus’s industry-leading quantitative research team. She has written and presented extensively on the subject of enterprise applications, CRM, collaboration, and integration technology and its impact on business. She is an expert on the financial analysis of technology and is the author of numerous return on investment (ROI) studies and reports. Prior to joining Nucleus, Ms. Wettemann directed IDC’s European Collaborative Technologies programs. Ms. Wettemann holds a BS in Political Science and a BA in French from Oklahoma State University and a Masters of Law and Diplomacy degree from the Fletcher School at Tufts University.

Smart Customer Service 2018

Wednesday, April 11, 2018

11:45 a.m. - 12:30 p.m. B303: AI: The Reality & the Possibility for Customer Service

Customer Service Experience 2017

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