April 9-11, 2018 | Renaissance Washington DC Hotel

The Customer Experience Conference

Join us in Washington, D.C. as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world.

Now in its seventh year, Smart Customer Service helps shed light on the many moving parts needed for a successful customer service and support strategy. Customer service has evolved to the point in which companies have to engage consumers long after the sale is done. Today, as products become more commoditized and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the difference between success and failure. Delivering smart customer service—and all of the activities that it entails— has become a key component in value-creation for both customers and the companies they support. Wondering how to move forward, better allocate limited resources, or where to start? Let Smart Customer Service take you on a journey of discovery!

Attend Smart Customer Service 2018 and Learn How to

  • Provide friction-free customer service.
  • Manage the shift to a customer-centric corporate culture.
  • Prepare for an almost fully automated world.
  • Improve morale and employee engagement.
  • Create a culture of ownership in your company.
  • Empower genuine empathy from your agents.
  • Get your team obsessed with service.

Who Should Attend

  • Chief Customer Officers
  • VPs/Directors/Managers of IT, CIO, CTO
  • VPs/Directors/Managers of Customer Service                 
  • Web and Social Media Strategists
  • Managers of Customer Data and Analytics
  • Customer Experience and Service Executives





Co-Located With

Diamond Sponsor

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors