Infrastructure & Hardware

Vonage's new API services transform the unified communications and contact center experience with customizable capabilities.
Posted March 19, 2019

Avaya's expanded integration enables greater use of artificial intelligence.
Posted March 19, 2019

8x8 Quality Management and Speech Analytics now span all voice communications inside and outside the contact center.
Posted March 19, 2019

Communications provider Voxbone has expanded its platform to deliver communications for business end users.
Posted March 19, 2019

Thrio will use VI's SIP trunking to fuel its contact center suite.
Posted March 19, 2019

Edify's configurable communications platform reaches beyond channels and across teams,
Posted March 19, 2019

The Showroom allows channel partners to resell white-labeled CPaaS apps and services, and developers to monetize the communications services they build.
Posted March 15, 2019

RingCentral Persist maintains services in the event of an internet outage at customer locations.
Posted March 13, 2019

The new release is designed to allow contact centers to provide personalized and contextualized experiences in every conversation, regardless of channel or device.
Posted February 28, 2019

SOC 2 certification means that AnswerNet's contact center technology is protected against data loss.
Posted February 19, 2019

Avtex grows its customer engagement and contact center services business with its acquisition of AVDS.
Posted February 19, 2019

The acquisition of Red Ember expands TeleSpeak's communications offerings.
Posted February 13, 2019

The partnership combines Phonesuite's full-featured automated call distribution and IP PBX systems with Opulent's managed cloud services
Posted February 12, 2019

New capabilities improve interactions, workflows, agent and supervisor productivity, scalability, and security.
Posted February 11, 2019

Bright Pattern's contact center software will be a core component of Paxyl Solutions' contact center suite.
Posted February 05, 2019

AudioCodes and Jabra are teaming up to deliver unified communications and contact center voice solutions.
Posted February 04, 2019

Conversational IVR and BrightStart Apps come to the Bright Pattern Customer Experience Platform.
Posted January 25, 2019

Rackspace will resell Synchronoss' Digital Experience Platform (DXP) to international customers
Posted January 23, 2019

Avaya this week is introducing its Avaya Intelligent Xperiences (Avaya IX) portfolio.
Posted January 21, 2019

Avaya adds partners and product offers to its AI Connect ecosystem for unified communications and contact center solutions.
Posted January 17, 2019

System upgrades include a new Avaya headset portfolio and advanced Broadsoft UC feature support.
Posted January 16, 2019

Accelerated incentives drive solution selling and cloud offerings for 2019.
Posted January 09, 2019

Bright Pattern is making its omnichannel cloud contact center software available to VION Consulting customers.
Posted December 19, 2018

Agreement adds Genesys' PureConnect and PureCloud contact center platforms to Star Telecom's portfolio.
Posted December 12, 2018

The robotic process automation solution monitors the end-to-end health of contact center systems.
Posted December 06, 2018

Dialpad Support for Call Centers features real-time AI tools
Posted December 05, 2018

Contact center operations have evolved tremendously over the past decade. Does a move to the cloud make sense for your business?
Posted November 27, 2018

The acquisition of XOXCO brings together leading bot development communities to help advance conversational AI.
Posted November 14, 2018

RingCentral also launched a unified mobile app and new integrations to expand its communications and collaboration platforms.
Posted November 14, 2018

SmartAction is compatible with key Avaya contact center solutions.
Posted November 12, 2018

New inbound and outbound capabilities round out the enhancements to DialerAI
Posted November 12, 2018

The new products aim to improve experiences for customers and contact center agents alike.
Posted November 01, 2018

CXone becomes a key part of Unisys' omnichannel service desk solution.
Posted October 25, 2018

Aspect enlists the help of telecom technology services distributor Telarus.
Posted October 24, 2018

Twilio's Flex is a fully programmable cloud contact center platform that starts at just $1 per agent hour.
Posted October 17, 2018

Avaya is deepening its partnership with Cogito to enhance customer experience through joint development
Posted October 10, 2018

VoiceFoundry, a consulting services provider for Amazon Connect, has achieved APN Advanced Consulting Partner Status.
Posted October 10, 2018

Ozonetel's Freshdesk integration brings caller details to agents prior to picking up the call.
Posted October 09, 2018

Only 16 percent of agents find that systems and tools actually help them handle customer issues, and even fewer—just 12 percent—say tools simplify their day-to-day work.
Posted September 28, 2018

NICE inContact integration routes omnichannel interactions natively in Salesforce Live Agent.
Posted September 26, 2018

Verint has joined the Microsoft One Commercial Partner Program and is extending its recording solution for Microsoft Skype for Business and Microsoft Teams.
Posted September 26, 2018

Salesforce and Amazon Web Services have expand their strategic alliance to deepen integrations between Salesforce Service Cloud and Amazon Connect.
Posted September 25, 2018

AudioCodes has worked with Microsoft on a voice quality monitoring solution and connectivity across the One Voice for Microsoft 365 portfolio.
Posted September 25, 2018

The cloud communications platform will enable PingPilot to provide enhanced, global customer experience functions.
Posted September 25, 2018

The integration between TetraVX and Five9 brings together contact center and unified communications platforms.
Posted September 24, 2018

The acquisition of cloud contact center provider NewVoiceMedia is valued at $350 million.
Posted September 20, 2018

Neustar's Outbound Dialing Solution enhances CRM records, prevents outbound calls from being blocked or mislabeled as spam, and optimizes calling strategies.
Posted September 19, 2018

Business unified communications provider net2phone has acquired the Canadian VoIP provider.
Posted September 18, 2018

The Asteria acquisition allows Phonesuite to add a full-service ACD to its VoiceWare platform.
Posted September 13, 2018

BT brings RingCentral's cloud communications solution to medium and large enterprises.
Posted September 13, 2018