Infrastructure & Hardware
The cloud communications provider opens a new office in Hamburg.
Posted September 23, 2020
8x8 has inked a strategic VAR channel partnership with Spectrotel .
Posted September 16, 2020
CoreDial's eZuce acquisition brings additional capabilities to CoreDial's CoreNexa platform.
Posted September 16, 2020
Five9 VoiceStream is a cloud-to-cloud media streaming service for securing contact center voice data.
Posted September 16, 2020
Verified Calls offers reduction in mobile inbound call spam for consumers using Android devices.
Posted September 09, 2020
Hammer Ohm introduces VoiceRNA scoring to measure call quality. (Featured on SpeechTechMag.com.)
Posted September 08, 2020
Telarus will expand 8x8's contact center solution availability in the United Kingdom.
Posted September 02, 2020
Contact Cloud lets businesses discover effective marketing campaigns and use that data to automate call flows and power their call centers.
Posted August 26, 2020
New integration enables Cyara to test Twilio Flex agent routing and data-passing functionality.
Posted August 20, 2020
Amazon Web Services' Contact Center Intelligence is making it possible for companies to build and deploy AI into contact center workflows.
Posted August 18, 2020
3CLogic's latest release further embeds calling, contact center, and related capabilities into Microsoft's CRM platform. (Featured on DestinationCRM.com.)
Posted July 28, 2020
The new Unify Office will become the exclusive UCaaS solution for 40 million users of the Atos Unify family of products.
Posted July 21, 2020
Voximplant is deepening its partnership with Google Cloud via a DialogFlow integration that speeds the development of real-time communications applications and voice bots. (Featured on SpeechTechMag.com.)
Posted July 16, 2020
Aryaka and 8x8 partnership will accelerate digital transformation for organizations across global workplaces.
Posted July 09, 2020
The partnership integrates UJET's customer support with Calabrio's workforce and customer engagement solutions.
Posted June 30, 2020
Aircall's cloud-based phone and contact center solutions join TBI's portfolio.
Posted June 30, 2020
PCI Pal's Agent Assist integrates with key Avaya contact center solutions. (Featured on DestinationCRM.com.)
Posted June 30, 2020
RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration.
Posted June 30, 2020
WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers.
Posted June 29, 2020
Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems.
Posted June 23, 2020
Call Journey's Conversation Analytics technology is being combined with Oak Innovation's communications management platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020
3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020
Scoring, detection, and mitigation cloud service provides always-on communications security for company networks and contact centers. (Featured on DestinationCRM.com.)
Posted June 17, 2020
Genesys has named Amazon Web Services the preferred cloud provider for Genesys Cloud customer experience and contact center platform.
Posted June 17, 2020
Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)
Posted June 16, 2020
Servion has completed several Cisco certifications and can now sell, install, and manage Cisco contact center and collaboration products in the United Kingdom.
Posted June 15, 2020
New capabilities are added to Empirix's Hammer Cloud platform for network, infrastructure, and application testing and monitoring.
Posted May 28, 2020
BabbleLabs Clear Edge for Client is speech enhancement software for remote workers in noisy environments.
Posted May 13, 2020
Virgin Media Business can now offer 8x8's cloud communications platform to business customers across the United Kingdom.
Posted May 13, 2020
Vonage Contact Center is integrated with ServiceNow's Customer Service Management solution to create Vonage Contact Center for ServiceNow.
Posted May 12, 2020
RingCentral's newest app lets users switch between devices and modes of communication, including team messaging, calling, and video meetings.
Posted May 06, 2020
CallTower's Webex Teams integration enables a complete Cisco UCaaS and collaboration experience
Posted April 30, 2020
Servion is now uniquely positioned to sell, install, and manage Cisco CX Cloud and On-Prem solutions in Canada.
Posted April 28, 2020
8x8's partnership with Comstar will help organization move to cloud communications.
Posted April 24, 2020
CallTower's COVID-19 Response Program gives businesses no-risk cloud-based unified communications and collaboration solutions.
Posted April 23, 2020
VirtualPBX customers can now use the Zapier integration to capture inbound and outbound calls from their phone plans and link them to popular services like Google Sheets, Trello, and Hubspot. (Featured on DestinationCRM.com.)
Posted April 22, 2020
Partnership integrates 32 Jabra headset models with 8x8 X Series, 8x8 Video Meetings and 8x8 Contact Center.
Posted April 21, 2020
Telestax's partnership with NUSO will speed delivery of cloud communication applications for remote collaboration.
Posted April 17, 2020
KustomerIQ leverages advanced artificial intelligence to help agents analyze and take action on customer requests.
Posted April 15, 2020
LogMeIn's GoToConnect Support Center brings cloud-based contact center technology to service and support organizations and can be deployed in one day.
Posted April 15, 2020
Noble is helping companies move to work-from-home teams in only two days to maintain business continuity during the COVID-19 crisis
Posted April 15, 2020
8x8's Video MeetingsPro is powered by Jitsi and runs on the Oracle Cloud infrastructure.
Posted April 15, 2020
Studio 6.5 helps companies rapidly scale omnichannel self-service solutions.
Posted April 07, 2020
CT Cloud Contact Center is available for quick deployment in response to COVID-19.
Posted April 07, 2020
Five9 FastTrack helps companies transition to work from home quickly.
Posted April 06, 2020
Dialpad is making cloud-based telephony, video conferencing, and call center tools available for free to keep people connected and productive during the COVID-19 outbreak.
Posted April 03, 2020
NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers.
Posted April 03, 2020
RingCentral Video is a complete video phone and messaging solution.
Posted April 03, 2020
AVANT Communications will offer Avaya's new collaboration solution through its network of trusted advisors.
Posted April 02, 2020
Avaya Cloud Office is now generally available to meet the need to work from anywhere on any device.
Posted April 01, 2020