Infrastructure & Hardware

NICE is bridging its CXone paltform with Cognizant's digital transformation services.
Posted January 30, 2023

The worldwide contact center-as-a-Service market is expected to expand from $4.7 billion today to $15.1 billion by 2028.
Posted January 24, 2023

Glia's call center solution for financial services has been enhanced with AI-driven automation and fintech integrations.
Posted January 24, 2023

Dialpad extends Ai Customer Intelligence to more apps, including Google, Bullhorn, ServiceNow, and HubSpot.
Posted January 18, 2023

8x8 Customer Labs is an early-access program to help enhance 8x8 XCaaS product design, features, and user experience.
Posted January 18, 2023

Genesys' partnership with WTT helps joint customers with cloud and digital transformations.
Posted January 13, 2023

Following its GoContact acquisition, Broadvoice is bringing the GoContact CCaaS solution to North America.
Posted January 11, 2023

Genesys and AWS plan to expand joint development and go-to-market strategies to help mutual clients accelerate digital transformations and cloud customer experience strategies.
Posted January 10, 2023

The cloud can feel like a nebulous entity, but deployed correctly, it can make CX more flexible and efficient.
Posted January 06, 2023

InteractiveTel rebrands as TotalCX to emphasize its focus on the customer experience in the automotive industry.
Posted January 04, 2023

MarketsandMarkets expects the global CPaaS market to grow by nearly 30 percent per year over the next five years.
Posted January 03, 2023

SeaX combines Seasalt.ai's speech technologies with Twilio Flex contact center technologies. (Featured on SpeechTechMag.com.)
Posted December 27, 2022

Aisera's integration with Zendesk delivers self-service and assisted resolution capabilities for Zendesk Sunshine users. (Featured on DestinationCRM.com.)
Posted December 20, 2022

LivePerson enhances Conversational AI to help companies strengthen customer and agent experiences. (Featured on DestinationCRM.com.)
Posted December 13, 2022

Vonage Salesforce Shield Security for Vonage Contact Center adds extra compliance and security features.
Posted December 09, 2022

Lumen has expanded its Genesys partnership to offer a holistic, cloud-based solution for contact centers.
Posted December 09, 2022

Waterfield's Ascend subscription solution helps contact centers migrate to the cloud. (Featured on DestinationCRM.com.)
Posted December 08, 2022

RingCentral's comprehensive end-to-end encryption solution now covers messaging, phone, and video through its MVP product.
Posted December 07, 2022

Polaris expects the contact center analytics market to grow at a CAGR of 19.4 percent through 2030. (Featured on SpeechTechMag.com.)
Posted December 06, 2022

Five9 elevates omnichannel customer engagement with innovations in digital self-service, AI design, and analytics.
Posted December 06, 2022

With UJET Connect, customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration.
Posted December 02, 2022

RingCentral's Device as a Service to simplify hardware procurement for contact centers.
Posted December 02, 2022

Amazon Connect receives an infusion of artificial intelligence for contact center forecasting, scheduling, capacity planning, agent evaluations, and more.
Posted November 29, 2022

CallMiner rolled out integrations with Zoom Contact Center and Zoom Phone.
Posted November 09, 2022

Technavio sees increasing focus on voice quality and noise cancellation as key factors influencing the growth of the contact center headsets market.
Posted November 08, 2022

Ooma's new call flow features in Ooma Office business phone service include Call Queue Agent Log In/Log Out.
Posted November 02, 2022

NovelVox's HubSpot CTI Connectors offer smart CTI controls and supervisor features for contact centers running on Avaya and Cisco platforms.
Posted November 02, 2022

Salesforce Contact Center blends automation, intelligence, and real-time data.
Posted October 26, 2022

FlexIP Solutions has revamped the user interface for its unified communications-as-a-service platform.
Posted October 26, 2022

Technology enables crystal-clear connections and empowers remote call-center agents.
Posted October 25, 2022

The LeapXpert Communications Platform now covers both messaging and voice communications.
Posted October 19, 2022

Pega Infinity 8.8 includes enhancements to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service. (Featured on DestinationCRM.com.)
Posted October 19, 2022

Sprinklr's CXM demonstrates compliance with government security and infrastructure standards. (Featured on DestinationCRM.com.)
Posted October 18, 2022

FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance.
Posted October 17, 2022

Dialpad brings AI contact center advancements with no-code digital channels and AI virtual agents to Australia and New Zealand.
Posted October 17, 2022

3CLogic releases a voice and SMS solution for SAP Service Cloud. (Featured on DestinationCRM.com.)
Posted October 13, 2022

Demonstration experiment seeks to recreate contact center and in-store customer service experiences for the metaverse.
Posted October 05, 2022

AireSpring has become a reseller partner for 8x8's eXperience Communications as a Service (xCaaS).
Posted September 30, 2022

Five9's integration with Salesforce Service Cloud Voice lets service teams leverage telephony innovations from Five9.
Posted September 21, 2022

Alvaria adds Google Cloud Platform to its deployment options for Alvaria Cloud
Posted September 14, 2022

AWS ISV Accelerate Program is a co-sell program for AWS partners like Vonage.
Posted September 13, 2022

The cloud-based contact center market is expected to be worth $54.6 billion by 2027.
Posted September 12, 2022

CRM magazine reveals its top five picks in 11 categories across customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Posted September 07, 2022

Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels. (Featured on DestinationCRM.com.)
Posted September 06, 2022

SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide.
Posted August 31, 2022

LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022

Partnership with Neustar enables Daon to provide an end-to-end authentication solution for contact centers to protect against call spoofing. (Featured on DestinationCRM.com.)
Posted August 26, 2022

Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with end-to-end WebRTC testing capabilities from Hammer.
Posted August 19, 2022

NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform.
Posted August 17, 2022