Infrastructure & Hardware

The company assured customers that operations will continue during the restructuring.
Posted January 19, 2017

The Noble Composer 11 upgrade offers increased agent flexibility and efficiency.
Posted January 19, 2017

The contact center recording solution has been certified to support Microsoft's unified communications platform.
Posted January 18, 2017

net2phone's PicuP cloud-based phone service will leverage LiveNinja's messaging and live chat for SMBs.
Posted January 05, 2017

The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem.
Posted December 20, 2016

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business.
Posted December 08, 2016

StarLeaf technology has been integrated with ShoreTel Connect CLOUD, enabling users to initiate video conferences in one click.
Posted December 07, 2016

ReadyTalk Hosted Voice is a cloud-based unified communications platform powered by BroadSoft technology.
Posted December 07, 2016

Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product.
Posted December 01, 2016

UCedge now includes call recorder integration, softphone trial license, group instant messaging, and more.
Posted November 30, 2016

Genesys will resell AudioCodes voice infrastructure, support and services as part of Genesys Customer Experience Platform deployments
Posted November 30, 2016

VirtualPBX is letting Dash VoIP phone system users try inbound call recording during a beta program through early 2017.
Posted November 22, 2016

Together 8x8 and Telarus will bring enterprise-grade cloud communications to customers worldwide.
Posted November 16, 2016

MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021.
Posted November 07, 2016

eLoyalty's newest solutions offer enterprise-class cloud technologies for midsized businesses.
Posted November 02, 2016

Arrow Systems Integration signs Gold Partner agreement to offer Interactive Intelligence PureCloud Engage customer engagement solution.
Posted November 02, 2016

Additions include new transfer options and three new cloud file sharing integrations.
Posted October 26, 2016

NuBot Ping is a monitoring solution for contact centers and telephone systems.
Posted October 25, 2016

Parlance's speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions.
Posted October 20, 2016

Refocused brand addresses major contact center gaps and the demand for a scalable, reliable cloud platform.
Posted October 19, 2016

Start testing contact center systems now so that they're ready when the real call volume begins.
Posted October 18, 2016

FairPoint leverages Voice over IP to launch a new contact center offering.
Posted October 18, 2016

Calabrio ONE's new multitenant architecture modernizes contact centers viaa unified workforce optimization suite.
Posted October 12, 2016

NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world.
Posted September 29, 2016

Intelecom has selected Genband's Web RTC gateway to enhance its Contact Centre solution with embedded real-time communications capabilities.
Posted September 29, 2016

The latest version of Unify's collaboration and communications software has features just for midsized businesses.
Posted September 27, 2016

Bright Pattern's latest release includes local presence and region-aware routing.
Posted September 27, 2016

AudioCodes' CloudBond 365 and SmartTAP recording solutions have been tested and validated with AVST's CX-E suite for Microsoft Skype for Business.
Posted September 26, 2016

The new call-handling interface is accessible directly from Microsoft Office 365 and harnesses the full breadth of Skype for Business unified communications and collaboration.
Posted September 26, 2016

Clarity Connect's cloud contact center solution automatically plugs into Microsoft business applications.
Posted September 22, 2016

Conversational's partnership with Net2Phone seeks to strengthen its nirtual receptionist and answering service infrastructure
Posted September 19, 2016

IP Office 10 increases security and resiliency and enhances the user experience.
Posted August 31, 2016

Voxbone offers direct inward-dialing numbers so NewVoiceMedia customers can rely on global numbers.
Posted August 29, 2016

Jabra offers users greater workplace functionality with Cortana-enabled headsets
Posted August 24, 2016

The Sonus platform delivers dynamic routing capabilities to inContact's customers, including least-cost routing (LCR) options.
Posted August 23, 2016

Call recording, monitoring, and call-back capabilities are among the enhancements in Zulty's MX 12.0 unified communications software.
Posted August 15, 2016

Fenero's WebPhone uses WebRTC (Web Real-Time Communication), enabling voice calls directly within the browser.
Posted August 09, 2016

Aria adds support for Genesys SIP Server and routing data analytics in Visualizer 1.7.
Posted August 03, 2016

Numonix adds Intelligent Scenario Routing to Recite interaction recording for Microsoft's Skype for Business.
Posted July 14, 2016

Innovations relate to networked contact centers, user-configurable data storage, and distributed conferencing.
Posted July 13, 2016

IR Prognosis for UC enables organizations to evaluate, troubleshoot, and prepare network and connectivity to Microsoft Office 365 and Skype for Business Online.
Posted July 06, 2016

eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. This is the second major release of the product, which uses the Cisco Unified Contact Center for Enterprise (UCCE) as its base, for 2016.
Posted July 06, 2016

ContactWorld enhancements include new user interfaces, greater personalization, and performance, efficiency, and infrastructure upgrades.
Posted June 30, 2016

Toshiba's UCedge Essentials brings the power of unified communications and mobility to IPedge users.
Posted June 17, 2016

CallVU joins network of companies that leverage Avaya customer and team engagement capabilities.
Posted June 17, 2016

Plantronics' latest headsets round out the EncorePro series of products for contact center agents.
Posted June 07, 2016

Indosoft's latest version of its call center ACD system, Q-Suite 5.13, improves ease of use for administrators.
Posted June 01, 2016

InGenius' CTI application is compatible with key Avaya customer engagement solutions.
Posted May 20, 2016

VXi USB headsets, including the Envoy Office (shown here), and VXi Connect software are now compliant with key team engagement and customer engagement solutions from Avaya.
Posted May 12, 2016

It's time to look at more than just price when comparing cloud and on-premises platforms.
Posted April 22, 2016