Infrastructure & Hardware

The IP telephony/unified communications solution provider announces partnership with the developer of software-based unified communications products.
Posted February 16, 2017

Bright Pattern expands its presence in Japan to enhance local voice communications and improve regional compliance.
Posted February 16, 2017

Bright Pattern is teaming up with Dizzion to bring omnichannel cloud computing securely to the desktop.
Posted February 14, 2017

LightBound's Cloud Contact Center is available as an add-on to its Integrated Voice portfolio.
Posted February 13, 2017

The partnership equips CarrierSales with 8x8's cloud contact center and unified communications technologies.
Posted February 10, 2017

Updated functionality includes total iPhone compatibility and control through personal assistant Siri.
Posted February 10, 2017

Recent Cloud Phone updates also include enhancements to the admin interface design and user experience.
Posted February 08, 2017

Cyara's virtual agent application is compatible with key Avaya customer and team engagement solutions. (Featured on SpeechTechMag.com.)
Posted February 07, 2017

ShoreTel offers full services portfolio and simple migration to the cloud
Posted February 01, 2017

Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. Via will be available to customers in Europe in the second quarter. Aspect first previewed the Via product last May.
Posted February 01, 2017

Pronexus, which has provided interactive voice response (IVR) solutions for more than 20 years, this week launched VB Voice 10.1, a program that will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser.
Posted January 30, 2017

IntelePeer combines cloud, contact center, premises voice into a single platform
Posted January 27, 2017

Users can control several system functions right through their headsets.
Posted January 25, 2017

New VoIP software integrates with CRM, ERP, and social media platforms to provide business and caller intelligence.
Posted January 25, 2017

Innovations relate to seamless communications across global enterprises and user experience for networked contact centers.
Posted January 24, 2017

Telecommunications company Avaya today filed for Chapter 11 bankruptcy protection and began formal proceedings to restructure its balance sheet to better position itself for the future. The company's foreign affiliates are not included in the filing. The company is assuring customers that it will continue normal operations.
Posted January 19, 2017

The Noble Composer 11 upgrade offers increased agent flexibility and efficiency.
Posted January 19, 2017

The contact center recording solution has been certified to support Microsoft's unified communications platform.
Posted January 18, 2017

net2phone's PicuP cloud-based phone service will leverage LiveNinja's messaging and live chat for SMBs.
Posted January 05, 2017

The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem.
Posted December 20, 2016

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business.
Posted December 08, 2016

StarLeaf technology has been integrated with ShoreTel Connect CLOUD, enabling users to initiate video conferences in one click.
Posted December 07, 2016

ReadyTalk Hosted Voice is a cloud-based unified communications platform powered by BroadSoft technology.
Posted December 07, 2016

Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product.
Posted December 01, 2016

UCedge now includes call recorder integration, softphone trial license, group instant messaging, and more.
Posted November 30, 2016

Genesys will resell AudioCodes voice infrastructure, support and services as part of Genesys Customer Experience Platform deployments
Posted November 30, 2016

VirtualPBX is letting Dash VoIP phone system users try inbound call recording during a beta program through early 2017.
Posted November 22, 2016

Together 8x8 and Telarus will bring enterprise-grade cloud communications to customers worldwide.
Posted November 16, 2016

MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021.
Posted November 07, 2016

eLoyalty's newest solutions offer enterprise-class cloud technologies for midsized businesses.
Posted November 02, 2016

Arrow Systems Integration signs Gold Partner agreement to offer Interactive Intelligence PureCloud Engage customer engagement solution.
Posted November 02, 2016

Additions include new transfer options and three new cloud file sharing integrations.
Posted October 26, 2016

NuBot Ping is a monitoring solution for contact centers and telephone systems.
Posted October 25, 2016

Parlance's speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions.
Posted October 20, 2016

Refocused brand addresses major contact center gaps and the demand for a scalable, reliable cloud platform.
Posted October 19, 2016

Start testing contact center systems now so that they're ready when the real call volume begins.
Posted October 18, 2016

FairPoint leverages Voice over IP to launch a new contact center offering.
Posted October 18, 2016

Calabrio ONE's new multitenant architecture modernizes contact centers viaa unified workforce optimization suite.
Posted October 12, 2016

NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world.
Posted September 29, 2016

Intelecom has selected Genband's Web RTC gateway to enhance its Contact Centre solution with embedded real-time communications capabilities.
Posted September 29, 2016

The latest version of Unify's collaboration and communications software has features just for midsized businesses.
Posted September 27, 2016

Bright Pattern's latest release includes local presence and region-aware routing.
Posted September 27, 2016

AudioCodes' CloudBond 365 and SmartTAP recording solutions have been tested and validated with AVST's CX-E suite for Microsoft Skype for Business.
Posted September 26, 2016

The new call-handling interface is accessible directly from Microsoft Office 365 and harnesses the full breadth of Skype for Business unified communications and collaboration.
Posted September 26, 2016

Clarity Connect's cloud contact center solution automatically plugs into Microsoft business applications.
Posted September 22, 2016

Conversational's partnership with Net2Phone seeks to strengthen its nirtual receptionist and answering service infrastructure
Posted September 19, 2016

IP Office 10 increases security and resiliency and enhances the user experience.
Posted August 31, 2016

Voxbone offers direct inward-dialing numbers so NewVoiceMedia customers can rely on global numbers.
Posted August 29, 2016

Jabra offers users greater workplace functionality with Cortana-enabled headsets
Posted August 24, 2016

The Sonus platform delivers dynamic routing capabilities to inContact's customers, including least-cost routing (LCR) options.
Posted August 23, 2016