Infrastructure & Hardware
Mitel has added virtual agent and workforce aoptimization capabilities to its contact center solutions portfolio and broadened the availability of its MiCloud Connect CX product.
Posted November 15, 2019
Conversational artificial intelligence augments quality management with voice-enabled access to call and interaction reports, customer information, and service performance. (Featured on DestinationCRM.com.)
Posted November 14, 2019
The combination of Five9 and Whendu technologies will allow enterprises to move to the cloud rapidly by integrating workflows in real time.
Posted November 13, 2019
Numonix has enhanced its call recording software for MiVoice Connect to support encrypted Mitel 400 Series IP phones.
Posted November 07, 2019
Vonage today launched a number of solutions to help companies interact with customers and retain context during and after those interactions.
Posted October 30, 2019
Servion can offer any Cisco contact center solution to companies of all sizes, deployed on-premises, hosted, or in the cloud.
Posted October 23, 2019
Zoom integration through Talkdesk Enterprise Cloud Contact Center fosters seamless, cross-department collaboration.
Posted October 15, 2019
SYNNEX and RingCentral bring cloud communications and contact center solutions to SYNNEX's U.S. channel partners.
Posted October 15, 2019
Avaya IX Subscription Program delivers a flexible unified communications and contact center software consumption model
Posted October 09, 2019
Avaya's IX-CC contact center offering will be hosted in Microsoft's Azure data centers,
Posted October 07, 2019
Avaya is expanding its unified communications portfolio with Avaya Cloud Office by RingCentral.
Posted October 04, 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
The upgrades to Avaya's IX Contact Center portfolio include new dashboards, a messaging feature, and desktop scripting.
Posted September 24, 2019
Avaya adopts hybrid cloud solutions from IBM to expand Avaya ReadyNow private cloud.
Posted September 18, 2019
Kustomer's new WhatsApp integration expands the channels on which businesses can communicate with customers.
Posted September 18, 2019
Cisco integrates Webex Contact Center with Webex Calling and increases its scalability.
Posted September 18, 2019
Integrations with Splunk, Jira, and ServiceNow support issue resolution and instant scheduling with IT tracking systems.
Posted September 17, 2019
Dialers can increase agent productivity by reducing idle time.
Posted September 16, 2019
Nectar CX Assurance is a testing and monitor application for contact center, IVR, and unified communications technologies.
Posted September 12, 2019
Cyara's Accelerator, available on the Genesys AppFoundry, gives businesses another path to transition to PureCloud.
Posted September 10, 2019
Partnerships with Converged Communication Network Applications and Byte open the Australian market for NICE inContact.
Posted August 29, 2019
Cisco's acquisition of CloudCherry will allow it to expand into cloud data analytics for contact centers.
Posted August 26, 2019
The investment from Siris brings new resources to contact center, unified communications, and managed IT services provider TPx Communications.
Posted August 21, 2019
RingCentral's agreement with Fujitsu adds its cloud communications and contact center solutions to Fujitsu's Digital Workplace.
Posted August 07, 2019
Voximplant's Smartcalls upgrades include Google Dialogflow and SIP integrations.
Posted August 06, 2019
Vonage bolsters the artificial intelligence and conversational analytics capabilities of its OneVonage and NewVoiceMedia platforms via its purchase of Over.ai's assets.
Posted August 06, 2019
Atos will sell NICE inContact's CXone integrated with Circuit, the Atos unified communications and collaboration (UCC) cloud solution.
Posted August 06, 2019
PBX_Change is now authorized to resell and consult on Cisco's technology.
Posted August 06, 2019
The partnership connects Tenfold's cloud integration layer and intelligent integrated desktop agent with Avaya IX Contact Center and Avaya IX Workplace.
Posted July 31, 2019
8x8 Express is a complete phone systems with video and audio capabilities for small organizations.
Posted July 25, 2019
The 3CInteractyive acquisition will accelerate IMImobile's growth in the U.S. market.
Posted July 24, 2019
8x8's Wavecell acquisition extends its cloud platform to include service delivery capabilities and APIs for SMS, chat apps, voice, and video.
Posted July 18, 2019
8x8 Managed Technical Services enhances existing networks to deliver optimum performance for mission-critical applications.
Posted July 11, 2019
Partnership leads to bi-directional text messaging.
Posted June 27, 2019
Huddle is a cloud-native unified communications and contact center platform.
Posted June 27, 2019
Cyara Accelerator for Amazon Connect takes users through five steps for migrating their contact centers to the cloud-based Amazon Connect platform.
Posted June 26, 2019
NovelVox's Cisco Finesse Mobile Agent 2.0 offers an enhanced user interface and advanced integrations.
Posted June 26, 2019
New features improve integration between Oracle CRM and contact center communications infrastructures.
Posted June 26, 2019
Flowroute's Network of Networks now provides extensive coverage in more than 160 countries.
Posted June 24, 2019
SIP trunking service enables businesses to add advanced unified communications features while preserving their PBX investments.
Posted June 20, 2019
C3's collaboration and contact center platforms are built on Cisco's Broadworks.
Posted June 14, 2019
Speakers on Day 2 of Genesys' user conference tout the benefits of cloud contact center deployments. (Featured on DestinationCRM.com.)
Posted June 12, 2019
Cyara Accelerator helps companies move their contact centers to the cloud.
Posted June 11, 2019
Bright Pattern and Toga Customer Services will power contact center digital transformation for Latin American companies.
Posted June 11, 2019
Serenova strengthens its channel program through a partnership with Telarus
Posted June 06, 2019
Verint executives outlined a strategy to save companies time and money on customer experience improvements.
Posted May 22, 2019
Cloud-based communications are undergoing constant changes, especially in this emerging anything-as-a-service age. Communications service providers are working to reposition themselves by offering cloud-based innovations of their own.
Posted May 20, 2019
AWS Service Delivery Program recognizes partners with customer experience and a deep understanding of specific AWS services.
Posted May 16, 2019
8x8 is now offering its contact center solutions as a monthly service.
Posted May 15, 2019
IGEL is expanding its unified communications capabilities with new support for Poly headsets.
Posted May 08, 2019