Infrastructure & Hardware
The expanded dialing capabilities enable multinational companies to identify connectivity and audio quality issues with their toll and toll-free numbers.
Posted May 24, 2018
Communications Platform as a Service will give companies and consumers better ways to interact right within apps.
Posted May 07, 2018
The Spring 18 release of CXone delivers a new voice of the customer product, Workforce Optimization updates, Omnichannel Routing enhancements, and seamless UCaaS integrations.
Posted April 30, 2018
Appian Intelligent Contact Center helps companies build contact center solutions by uniting low-code development with artificial intelligence, robotic process automation, and case management.
Posted April 24, 2018
Vonage's cross-platform capability brings CRM information into its unified communications platform. (Featured on DestinationCRM.com.)
Posted April 20, 2018
The new contact center software platform supports more telephony platforms, privacy regulations, and omnichannel interactions.
Posted April 18, 2018
Channel partners can now tap into Brightlink's cloud services.
Posted April 17, 2018
The contact center outsourcer is engaging in cloud transformation using Avaya contact center solutions.
Posted March 21, 2018
InGenius Connector Enterprise 6.0 is now rated Avaya-compliant for the Avaya IP Office phone platform.
Posted March 15, 2018
Smartcalls allows companies to design flexible outbound calling campaigns with no programming.
Posted March 14, 2018
Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies.
Posted March 12, 2018
X Series combines communication, collaboration, and contact center solutions into one platform.
Posted March 12, 2018
The offering is a cloud-native platform for larger contact centers.
Posted March 12, 2018
Bright Pattern's Spring 2018 release features active-active disaster containment, a streamlined agent desktop, and artificial intelligence.
Posted March 06, 2018
CallTrackingMetrics' softphone interface lets agents reach contacts and access data directly from within their phone display panels.
Posted March 01, 2018
Arrow Connect IoT platform is now integrated with Zang Workflow.
Posted February 27, 2018
New tool demonstrates the return on investment organizations can achieve with adaptive speech automation.
Posted February 27, 2018
New reseller relationship offers CTIntegrations' CT Suite omnichannel automation, management, and routing to more contact centers.
Posted February 21, 2018
A flexible software delivery option and suite of managed customer-premises equipment (CPE) services will strengthen payment data security and simplify PCI compliance.
Posted February 13, 2018
Mitel's cloud solutions achieve HIPAA certification for safeguarding patient data and adhering to security standards.
Posted February 07, 2018
OnviCenter 8 is OnviSource's automated customer experience management and business process automation solution.
Posted February 06, 2018
Dialpad's Pure-Cloud Solution now offers service teams a business phone system inside Zendesk.
Posted January 31, 2018
Empirix's OneSight is certified for use with Avaya Aura contact center systems.
Posted January 30, 2018
Spoken's contact center offerings supercharge Avaya's move into big data, machine learning, AI, and the cloud.
Posted January 29, 2018
CTI Adaptor integrates legacy or on-premises telephony and CRM systems for increased engagement visibility.
Posted January 16, 2018
Service uses WebRTC to connect callers to the right contact center options or agents.
Posted January 02, 2018
Unimax upgrades the latest version of its unified communications management software products to be compatible with Cisco Unified Contact Center Enterprise, Unified Contact Center Express, and Polycom phones.
Posted December 13, 2017
After 15 years of providing TrueACD Queues to users of the VirtualPBX Office Platform, new streamlined ACD Queues are now available for the Dash VoIP business phone system.
Posted December 01, 2017
Poised for rapid growth and success, the cloud contact center infrastructure market is looking at untapped revenue potential in the tens of billions of dollars, DMG Consulting predicts.
Posted November 30, 2017
The new integration will help companies build and maintain conversational IVR flows for routing callers.
Posted November 27, 2017
Dizzion is providing its virtual desktop application on CXexchange Marketplace.
Posted November 06, 2017
New integration brings call center capabilities right within Salesforce.com.
Posted November 01, 2017
CX Touchpoints creates a personalized customer experience by enabling dynamic communications in a customer communications-as-a-service platform.
Posted November 01, 2017
.CX lets companies customize their contact center operations.
Posted October 26, 2017
Robotic process automation has great potential to save money and increase efficiencies in customer service operations, the research firm has found.
Posted October 06, 2017
Genesys has made its PureEngage contact center solution available to Oracle Cloud Infrastructure users and integrated it with most of Oracle's software solutions.
Posted October 03, 2017
Genesys' contact center solutions are now linked to Office 365, Skype for Business, and Dynamics 365.
Posted September 27, 2017
Fonolo's new Customer Portal offers improved call-back management.
Posted September 27, 2017
IR has launched its Prognosis UC Assessor as a cloud-based service and has added support for Microsoft Teams.
Posted September 26, 2017
The NuBot 3.12 contact center performance testing platform features a number of user interface and feature advances.
Posted September 25, 2017
Avaya certifies CTIntegrations' CT Suite R3.0 and CT Suite Web Client R3.0 for interoperability with certain Avaya Aura components.
Posted September 25, 2017
The strategic alliance between 8x8 and Aryaka will improve communications for business users worldwide.
Posted September 21, 2017
New SIP Trunking Service provides VirtualPBX customers with a cost-saving way to modernize existing PBX systems.
Posted September 12, 2017
VoiceBase integrates its recording and speech analytics offering into Voxbone's communications platform. (Featured on SpeechTechMag.com.)
Posted August 11, 2017
Verba's Collaboration Compliance and Recording Platform has been verified for compatibility with Citrix HDX RealTime Optimization Pack, XenApp, and XenDesktop in a Microsoft Skype for Business environment.
Posted August 04, 2017
New relationship enables Ingram Micro to distribute 8x8 cloud communications and contact center solutions.
Posted July 27, 2017
NICE has cerified Cyara's critical validation platform to aid with regulatory compliance.
Posted June 30, 2017
New partnership enables Softchoice to add 8x8 cloud-based unified communications, team collaboration, and contact center solutions to its portfolio.
Posted June 29, 2017
Five9 will offer Genband's unified communications and WebRTC products to its customers.
Posted June 13, 2017