Infrastructure & Hardware
Vonage's new API services transform the unified communications and contact center experience with customizable capabilities.
Posted March 19, 2019
Avaya's expanded integration enables greater use of artificial intelligence.
Posted March 19, 2019
8x8 Quality Management and Speech Analytics now span all voice communications inside and outside the contact center.
Posted March 19, 2019
Communications provider Voxbone has expanded its platform to deliver communications for business end users.
Posted March 19, 2019
Thrio will use VI's SIP trunking to fuel its contact center suite.
Posted March 19, 2019
Edify's configurable communications platform reaches beyond channels and across teams,
Posted March 19, 2019
The Showroom allows channel partners to resell white-labeled CPaaS apps and services, and developers to monetize the communications services they build.
Posted March 15, 2019
RingCentral Persist maintains services in the event of an internet outage at customer locations.
Posted March 13, 2019
The new release is designed to allow contact centers to provide personalized and contextualized experiences in every conversation, regardless of channel or device.
Posted February 28, 2019
SOC 2 certification means that AnswerNet's contact center technology is protected against data loss.
Posted February 19, 2019
Avtex grows its customer engagement and contact center services business with its acquisition of AVDS.
Posted February 19, 2019
The acquisition of Red Ember expands TeleSpeak's communications offerings.
Posted February 13, 2019
The partnership combines Phonesuite's full-featured automated call distribution and IP PBX systems with Opulent's managed cloud services
Posted February 12, 2019
New capabilities improve interactions, workflows, agent and supervisor productivity, scalability, and security.
Posted February 11, 2019
Bright Pattern's contact center software will be a core component of Paxyl Solutions' contact center suite.
Posted February 05, 2019
AudioCodes and Jabra are teaming up to deliver unified communications and contact center voice solutions.
Posted February 04, 2019
Conversational IVR and BrightStart Apps come to the Bright Pattern Customer Experience Platform.
Posted January 25, 2019
Rackspace will resell Synchronoss' Digital Experience Platform (DXP) to international customers
Posted January 23, 2019
Avaya this week is introducing its Avaya Intelligent Xperiences (Avaya IX) portfolio.
Posted January 21, 2019
Avaya adds partners and product offers to its AI Connect ecosystem for unified communications and contact center solutions.
Posted January 17, 2019
System upgrades include a new Avaya headset portfolio and advanced Broadsoft UC feature support.
Posted January 16, 2019
Accelerated incentives drive solution selling and cloud offerings for 2019.
Posted January 09, 2019
Bright Pattern is making its omnichannel cloud contact center software available to VION Consulting customers.
Posted December 19, 2018
Agreement adds Genesys' PureConnect and PureCloud contact center platforms to Star Telecom's portfolio.
Posted December 12, 2018
The robotic process automation solution monitors the end-to-end health of contact center systems.
Posted December 06, 2018
Dialpad Support for Call Centers features real-time AI tools
Posted December 05, 2018
Contact center operations have evolved tremendously over the past decade. Does a move to the cloud make sense for your business?
Posted November 27, 2018
The acquisition of XOXCO brings together leading bot development communities to help advance conversational AI.
Posted November 14, 2018
RingCentral also launched a unified mobile app and new integrations to expand its communications and collaboration platforms.
Posted November 14, 2018
SmartAction is compatible with key Avaya contact center solutions.
Posted November 12, 2018
New inbound and outbound capabilities round out the enhancements to DialerAI
Posted November 12, 2018
The new products aim to improve experiences for customers and contact center agents alike.
Posted November 01, 2018
CXone becomes a key part of Unisys' omnichannel service desk solution.
Posted October 25, 2018
Aspect enlists the help of telecom technology services distributor Telarus.
Posted October 24, 2018
Twilio's Flex is a fully programmable cloud contact center platform that starts at just $1 per agent hour.
Posted October 17, 2018
Avaya is deepening its partnership with Cogito to enhance customer experience through joint development
Posted October 10, 2018
VoiceFoundry, a consulting services provider for Amazon Connect, has achieved APN Advanced Consulting Partner Status.
Posted October 10, 2018
Ozonetel's Freshdesk integration brings caller details to agents prior to picking up the call.
Posted October 09, 2018
Only 16 percent of agents find that systems and tools actually help them handle customer issues, and even fewer—just 12 percent—say tools simplify their day-to-day work.
Posted September 28, 2018
NICE inContact integration routes omnichannel interactions natively in Salesforce Live Agent.
Posted September 26, 2018
Verint has joined the Microsoft One Commercial Partner Program and is extending its recording solution for Microsoft Skype for Business and Microsoft Teams.
Posted September 26, 2018
Salesforce and Amazon Web Services have expand their strategic alliance to deepen integrations between Salesforce Service Cloud and Amazon Connect.
Posted September 25, 2018
AudioCodes has worked with Microsoft on a voice quality monitoring solution and connectivity across the One Voice for Microsoft 365 portfolio.
Posted September 25, 2018
The cloud communications platform will enable PingPilot to provide enhanced, global customer experience functions.
Posted September 25, 2018
The integration between TetraVX and Five9 brings together contact center and unified communications platforms.
Posted September 24, 2018
The acquisition of cloud contact center provider NewVoiceMedia is valued at $350 million.
Posted September 20, 2018
Neustar's Outbound Dialing Solution enhances CRM records, prevents outbound calls from being blocked or mislabeled as spam, and optimizes calling strategies.
Posted September 19, 2018
Business unified communications provider net2phone has acquired the Canadian VoIP provider.
Posted September 18, 2018
The Asteria acquisition allows Phonesuite to add a full-service ACD to its VoiceWare platform.
Posted September 13, 2018
BT brings RingCentral's cloud communications solution to medium and large enterprises.
Posted September 13, 2018