Infrastructure & Hardware
Five9's integration with Salesforce Service Cloud Voice lets service teams leverage telephony innovations from Five9.
Posted September 21, 2022
Alvaria adds Google Cloud Platform to its deployment options for Alvaria Cloud
Posted September 14, 2022
AWS ISV Accelerate Program is a co-sell program for AWS partners like Vonage.
Posted September 13, 2022
The cloud-based contact center market is expected to be worth $54.6 billion by 2027.
Posted September 12, 2022
CRM magazine reveals its top five picks in 11 categories across customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Posted September 07, 2022
Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels. (Featured on DestinationCRM.com.)
Posted September 06, 2022
SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide.
Posted August 31, 2022
LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022
Partnership with Neustar enables Daon to provide an end-to-end authentication solution for contact centers to protect against call spoofing. (Featured on DestinationCRM.com.)
Posted August 26, 2022
Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022
DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with end-to-end WebRTC testing capabilities from Hammer.
Posted August 19, 2022
NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform.
Posted August 17, 2022
Verint's latest Zoom integration supports gathering insights for all engagement channels.
Posted August 09, 2022
Cresta adds Insights and Chatbot products and updates to Director and Agent Assist in the latest release of its Real-Time Intelligence Platform. (Featured on DestinationCRM.com.)
Posted August 02, 2022
RingCentral's latest additions help companies automate tasks, reduce app switching, and create custom workflows. (Featured on DestinationCRM.com.)
Posted August 02, 2022
MarketsandMarkets has upped its projections for the worldwide contact center software market, which is expected to hit $35.2 billion this year.
Posted July 28, 2022
Observe.AI has achieved SOC 2 Type II and PCI DSS Level 1 certifications for protecting customer data in contact centers. (Featured on DestinationCRM.com.)
Posted July 26, 2022
Vonage brings cloud-based communications and contact center platforms to Ericsson.
Posted July 25, 2022
Microsoft's Digital Contact Center Platform combines technologies from its Dynamics CRM 365, Teams, Power Virtual Agents, Azure, and Nuance Communications lines.
Posted July 19, 2022
The 8x8 Connect Automation Builder is a no-code multichannel communications management solution. (Featured on DestinationCRM.com.)
Posted July 15, 2022
EPOS has optimized its headsets, speaker phones, and other telephone network peripherals for Stratodesk NoTouch.
Posted June 24, 2022
8x8 XT Edition is a global communications solution for companies adopting Microsoft Teams.
Posted June 23, 2022
24]7.ai Engagement Cloud heralds the company's entry into the contact center as a service (CCaaS) space.
Posted June 21, 2022
Sprinklr Modern Care Lite is a unified AI-powered customer support solution.
Posted June 21, 2022
Kurmi membership in the Cisco SolutionsPlus Program provides faster access to unified communications automation for Cisco customers.
Posted June 20, 2022
Verint execs introduced Verint's One Workforce and Total Quality approaches at its Engage 2022 Conference. (Featured on DestinationCRM.com.)
Posted June 14, 2022
Genesys highlights expanded capabilities and customer successes with a multitude of digital solutions that keep humans in mind, executives said at the company's user conference.
Posted June 09, 2022
MarketsandMarkets projects 26 percent CAGR for cloud contact center solutions over the next three years.
Posted June 08, 2022
Genesys is now combining Zoom Phone and Genesys Cloud CX solution.
Posted June 06, 2022
Upstream Works' latest updates provide contact center agents with AI-powered guidance and automation.
Posted June 02, 2022
Technavio projects that the cloud contact center solutions market will expand 20 percent per year through 2026.
Posted June 01, 2022
ConneXio Cloud is a suite of contact center and CRM software and services.
Posted June 01, 2022
Cyara's self-assessment tool empowers companies to measure and modernize customer experience (CX) testing capabilities.
Posted May 25, 2022
8x8 and Ingram Micro Cloud have expanded their distribution partnership with a new resale go-to-market strategy.
Posted May 19, 2022
The VillageDAO platform will help companies triage issues at scale by mobilizing community users into customer care squads.
Posted May 17, 2022
TheLoops with Zendesk offers predictive analytics and automations for real-time support.
Posted May 17, 2022
Integration brings together Twilio voice and SMS technology with Sprinklr Modern Care.
Posted May 12, 2022
Avaya's joint technology and go-to-market agreement with Microsoft will help customers accelerate their digital transformations in the cloud. (Featured on DestinationCRM.com.)
Posted May 10, 2022
Concentrix expands its customer journey capabilities with its ServiceSource acquisition. (Featured on DestinationCRM.com.)
Posted May 10, 2022
Grand View has increased its projections for growth in the cloud contact center market, largely due to COVID's impact on contact centers.
Posted May 03, 2022
Cloudli TalkNText offers AI-powered call screening capabilities for business users across iOS, Android, and desktop devices. (Featured on DestinationCRM.com.)
Posted April 28, 2022
Recording and analytics with ASC's Recording Insights is now available for RingCentral users.
Posted April 28, 2022
Global Relay's latest release enables control and flexibility for the multichannel hybrid workplace.
Posted April 28, 2022
Avaya Virtual Agent is available as a configurable service within Avaya OneCloud.
Posted April 27, 2022
Sprinklr connects its Modern Care solution with Amazon Connect.
Posted April 26, 2022
Genesys passes the first hurdle toward full FedRAMP authorization for Cloud CX.
Posted April 21, 2022
Five9 and Deloitte Canada team up to deliver cloud-based contact center solutions across Canada.
Posted April 21, 2022
VHT solidifies new branding as Mindful to align with its philosophy for how enterprise brands should treat people.
Posted April 21, 2022
Intervision has demonstrated technical proficiency and customer success with Amazon Connect.
Posted April 16, 2022
NICE and Deutsche Telekom Global Business partner to bring CXone to companies across Europe. (Featured on DestinationCRM.com.)
Posted April 13, 2022