Infrastructure & Hardware

Eclipse Technology Solutions will bring RingCentral's cloud-based communications to its customers in Canada.
Posted April 09, 2021

PlanetOne becomes the newest UJET master agent.
Posted April 08, 2021

Ethos Voice & Data has joined Evolve IP's White Label Partner Program.
Posted April 07, 2021

LiveVox has signed Telarus as a master agent for its cloud contact center solutions. (Featured on DestinationCRM.com.)
Posted April 07, 2021

Windstream has added outbound calling features to its OfficeSuite UC contact center solutions.
Posted April 02, 2021

Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help companies capitalize on conversational experiences.
Posted March 31, 2021

The ContactEngine-Vonage partnership expands the international reach of both companies' products.
Posted March 31, 2021

AVOXI has launched international SIP Connect integration for Microsoft Teams Direct Routing across 170 countries.
Posted March 29, 2021

UJET's partnership with MicroCorp expands access for its cloud contact center solutions.
Posted March 25, 2021

Avaya Spaces additions enable the hybrid work-from-anywhere era.
Posted March 18, 2021

Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021

8x8 Contact Center for Microsoft Teams allows organizations to integrate customer engagement and telephony capabilities with Microsoft Teams.
Posted March 15, 2021

Zappix has integrated its visual IVR technology with Lifesize's CxEngage contact center software.
Posted March 10, 2021

New updates to increase convenience and usability for businesses to better connect with their customers
Posted March 03, 2021

Bright Pattern's Omnichannel Communication Interaction Platform enables digital transformation, AI-powered automation, and remote service desk capabilities.
Posted February 18, 2021

Sytel's customers can now benefit from access to multisession, multichannel contact center functionality embedded within Salesforce.
Posted February 17, 2021

Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure.
Posted February 16, 2021

3CLogic's Zoom integration extends its communication platform. (Featured on DestinationCRM.com.)
Posted February 09, 2021

Invoca's Winter '21 release includes new visual dashboards, Conversation Review, and integration with Five9. (Featured on DestinationCRM.com.)
Posted February 09, 2021

The Syniverse CPaaS Concierge is a cloud-based, omnichannel communications offering.
Posted February 05, 2021

8x8's Winter 2021 Release delivers customer engagement and cloud communications enhancements across its integrated platforms.
Posted January 29, 2021

Talkdesk became the first cloud contact center software provider to achieve ISO 27701:2019 certification for expanded privacy protection.
Posted January 28, 2021

Avaya's latest U.S. patent covers technology in its OneCloud CCaasS portfolio.
Posted January 22, 2021

LiveVox joins Crescent Acquisition's portfolio in an $840 million deal.
Posted January 15, 2021

TELUS' and RingCentral's expanded partnership enables businesses to transition legacy phone systems to the cloud.
Posted January 13, 2021

By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions. (Featured on DestinationCRM.com.)
Posted January 04, 2021

8x8's new release delivers work-from-anywhere insights and improved administrator and user experience.
Posted December 09, 2020

WebEx Contact Center upgrades include AI-powered analytics, integrations, and customizations.
Posted December 08, 2020

The partnership between UJET and Telarus enables contact center modernization at scale.
Posted December 08, 2020

Cisco's IMImobile acquisition will allow it to embed omnichannel engagement into its WebEx Contact Center.
Posted December 07, 2020

The Medallia and Five9 integration provides real-time and post-call customer feedback and actions.
Posted December 02, 2020

RingCentral's partnership with Vodafone will deliver cloud-based communications and contact center solutions.
Posted December 02, 2020

Pindrop Passport and Protect products now compatible with Avaya OneCloud contact center solutions.
Posted November 19, 2020

Solution becomes available in more parts of Europe.
Posted November 13, 2020

Intermedia and ConnectWise are teaming up to help companies add, deploy, and manage cloud communications and contact center solutions.
Posted November 10, 2020

MarketsandMarkets pegs the current cloud contact center market at $11.5 billion and expects it to grow to $36.1 billion by 2025.
Posted November 06, 2020

Aircall's partnership lets BrainSell offer cloud-based phone technology to its clients.
Posted November 03, 2020

The two rival cloud communications platform providers are becoming one company under the Bandwidth name.
Posted November 03, 2020

RingCentral Office is now available to startups building on AWS.
Posted November 02, 2020

Verint Knowledge Management has been tightly integrated with Avaya OneCloud CCaaS contact center solution. (Featured on DestinationCRM.com.)
Posted October 28, 2020

Voxbone's Insights enables voice call performance analysis with an end-to-end view of quality, consumption, and billing metrics in real time.
Posted October 22, 2020

Through the agreement, Pax8 can now resell the 8x8 Open Communications Platform.
Posted October 22, 2020

Kakapo's SMS Queues functionality adds another support channel to its applications for customer support.
Posted October 15, 2020

Clarabridge has linked its omnichannel, AI-powered text analytics with Microsoft Dynamics 365 Customer Voice and Dynamics 365. (Featured on DestinationCRM.com.)
Posted October 15, 2020

The alliance broadens SKWeston's portfolio with Intradiem's on-demand contact center automation solutions.
Posted October 14, 2020

Lifesize's integration with Omilia brings conversational AI and voice biometrics to the Lifesize CxEngage contact center platform.
Posted October 14, 2020

RingCentral Global Office is now available across six continents.
Posted October 14, 2020

The deal blends Segment's customer data platform with Twilio's customer communications platform. (Featured on DestinationCRM.com.)
Posted October 13, 2020

The cloud communications provider opens a new office in Hamburg.
Posted September 23, 2020

8x8 has inked a strategic VAR channel partnership with Spectrotel .
Posted September 16, 2020