Infrastructure & Hardware

Five9 will offer Genband's unified communications and WebRTC products to its customers.
Posted June 13, 2017

Latest release provides more application and testing coverage for voice and contact center applications. (Featured on SpeechTechMag.com.)
Posted June 12, 2017

The deal enables Jenne to add 8x8 cloud-based unified communications, team collaboration, contact center solutions to its portfolio.
Posted June 01, 2017

Avaya has validated a portfolio of desktop and conference phones with the BroadSoft BroadWorks platform for use by service providers.
Posted May 31, 2017

Avtex, a provider of customer interaction management solutions, has acquired Integrated Access Solutions (IAS), a customer experience and contact center solutions provider that specializes in custom-built, hand-crafted contact center solutions leveraging the Genesys and Microsoft platforms. (Featured on DestinationCRM.com.)
Posted May 31, 2017

The latest self-service release empowers users to better align monitoring and dynamic business demands.
Posted May 17, 2017

The Univerge Blue cloud contact center is based on Enghouse Interactive CCSP and available as part of the unified communication suite from NEC Canada.
Posted May 09, 2017

Application cost, deployment flexibility, system capabilities, and user controls should be considered when determining which contact center environment is right for your business.
Posted May 09, 2017

Zang Workflow features a drag-and-drop development environment for creating smart communication apps and workflows.
Posted April 19, 2017

PlanetOne Becomes a RingCentral Premier Master Agent Partner to transition enterprises to cloud communication solutions.
Posted April 12, 2017

The new release of CTIntegrations' web client solution enhances agent and customer collaboration, search functionality, and reporting. (Featured on DestinationCRM.com.)
Posted April 11, 2017

Dizzion's virtual desktops can now be integrated into inContact's cloud contact center software.
Posted April 06, 2017

Amazon Web Services (AWS) yesterday released its long-awaited Amazon Connect, a suite of cloud-based contact center services that leverage the artificial intelligence powering Amazon's Alexa virtual assistant to handle contact center calls and texts.
Posted March 29, 2017

Voxai adds to its customer contact center technology offering with Cyara's omnichannel testing and monitoring platform.
Posted March 01, 2017

The IP telephony/unified communications solution provider announces partnership with the developer of software-based unified communications products.
Posted February 16, 2017

Bright Pattern expands its presence in Japan to enhance local voice communications and improve regional compliance.
Posted February 16, 2017

Bright Pattern is teaming up with Dizzion to bring omnichannel cloud computing securely to the desktop.
Posted February 14, 2017

LightBound's Cloud Contact Center is available as an add-on to its Integrated Voice portfolio.
Posted February 13, 2017

The partnership equips CarrierSales with 8x8's cloud contact center and unified communications technologies.
Posted February 10, 2017

Updated functionality includes total iPhone compatibility and control through personal assistant Siri.
Posted February 10, 2017

Recent Cloud Phone updates also include enhancements to the admin interface design and user experience.
Posted February 08, 2017

Cyara's virtual agent application is compatible with key Avaya customer and team engagement solutions. (Featured on SpeechTechMag.com.)
Posted February 07, 2017

ShoreTel offers full services portfolio and simple migration to the cloud
Posted February 01, 2017

Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. Via will be available to customers in Europe in the second quarter. Aspect first previewed the Via product last May.
Posted February 01, 2017

Pronexus, which has provided interactive voice response (IVR) solutions for more than 20 years, this week launched VB Voice 10.1, a program that will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser.
Posted January 30, 2017

IntelePeer combines cloud, contact center, premises voice into a single platform
Posted January 27, 2017

Users can control several system functions right through their headsets.
Posted January 25, 2017

New VoIP software integrates with CRM, ERP, and social media platforms to provide business and caller intelligence.
Posted January 25, 2017

Innovations relate to seamless communications across global enterprises and user experience for networked contact centers.
Posted January 24, 2017

Telecommunications company Avaya today filed for Chapter 11 bankruptcy protection and began formal proceedings to restructure its balance sheet to better position itself for the future. The company's foreign affiliates are not included in the filing. The company is assuring customers that it will continue normal operations.
Posted January 19, 2017

The Noble Composer 11 upgrade offers increased agent flexibility and efficiency.
Posted January 19, 2017

The contact center recording solution has been certified to support Microsoft's unified communications platform.
Posted January 18, 2017

net2phone's PicuP cloud-based phone service will leverage LiveNinja's messaging and live chat for SMBs.
Posted January 05, 2017

The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem.
Posted December 20, 2016

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business.
Posted December 08, 2016

StarLeaf technology has been integrated with ShoreTel Connect CLOUD, enabling users to initiate video conferences in one click.
Posted December 07, 2016

ReadyTalk Hosted Voice is a cloud-based unified communications platform powered by BroadSoft technology.
Posted December 07, 2016

Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product.
Posted December 01, 2016

UCedge now includes call recorder integration, softphone trial license, group instant messaging, and more.
Posted November 30, 2016

Genesys will resell AudioCodes voice infrastructure, support and services as part of Genesys Customer Experience Platform deployments
Posted November 30, 2016

VirtualPBX is letting Dash VoIP phone system users try inbound call recording during a beta program through early 2017.
Posted November 22, 2016

Together 8x8 and Telarus will bring enterprise-grade cloud communications to customers worldwide.
Posted November 16, 2016

MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021.
Posted November 07, 2016

eLoyalty's newest solutions offer enterprise-class cloud technologies for midsized businesses.
Posted November 02, 2016

Arrow Systems Integration signs Gold Partner agreement to offer Interactive Intelligence PureCloud Engage customer engagement solution.
Posted November 02, 2016

Additions include new transfer options and three new cloud file sharing integrations.
Posted October 26, 2016

NuBot Ping is a monitoring solution for contact centers and telephone systems.
Posted October 25, 2016

Parlance's speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions.
Posted October 20, 2016

Refocused brand addresses major contact center gaps and the demand for a scalable, reliable cloud platform.
Posted October 19, 2016

Start testing contact center systems now so that they're ready when the real call volume begins.
Posted October 18, 2016

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