Infrastructure & Hardware

Avaya adopts hybrid cloud solutions from IBM to expand Avaya ReadyNow private cloud.
Posted September 18, 2019

Kustomer's new WhatsApp integration expands the channels on which businesses can communicate with customers.
Posted September 18, 2019

Cisco integrates Webex Contact Center with Webex Calling and increases its scalability.
Posted September 18, 2019

Integrations with Splunk, Jira, and ServiceNow support issue resolution and instant scheduling with IT tracking systems.
Posted September 17, 2019

Dialers can increase agent productivity by reducing idle time.
Posted September 16, 2019

Nectar CX Assurance is a testing and monitor application for contact center, IVR, and unified communications technologies.
Posted September 12, 2019

Cyara's Accelerator, available on the Genesys AppFoundry, gives businesses another path to transition to PureCloud.
Posted September 10, 2019

Partnerships with Converged Communication Network Applications and Byte open the Australian market for NICE inContact.
Posted August 29, 2019

Cisco's acquisition of CloudCherry will allow it to expand into cloud data analytics for contact centers.
Posted August 26, 2019

The investment from Siris brings new resources to contact center, unified communications, and managed IT services provider TPx Communications.
Posted August 21, 2019

RingCentral's agreement with Fujitsu adds its cloud communications and contact center solutions to Fujitsu's Digital Workplace.
Posted August 07, 2019

Voximplant's Smartcalls upgrades include Google Dialogflow and SIP integrations.
Posted August 06, 2019

Vonage bolsters the artificial intelligence and conversational analytics capabilities of its OneVonage and NewVoiceMedia platforms via its purchase of Over.ai's assets.
Posted August 06, 2019

Atos will sell NICE inContact's CXone integrated with Circuit, the Atos unified communications and collaboration (UCC) cloud solution.
Posted August 06, 2019

PBX_Change is now authorized to resell and consult on Cisco's technology.
Posted August 06, 2019

The partnership connects Tenfold's cloud integration layer and intelligent integrated desktop agent with Avaya IX Contact Center and Avaya IX Workplace.
Posted July 31, 2019

8x8 Express is a complete phone systems with video and audio capabilities for small organizations.
Posted July 25, 2019

The 3CInteractyive acquisition will accelerate IMImobile's growth in the U.S. market.
Posted July 24, 2019

8x8's Wavecell acquisition extends its cloud platform to include service delivery capabilities and APIs for SMS, chat apps, voice, and video.
Posted July 18, 2019

8x8 Managed Technical Services enhances existing networks to deliver optimum performance for mission-critical applications.
Posted July 11, 2019

Partnership leads to bi-directional text messaging.
Posted June 27, 2019

Huddle is a cloud-native unified communications and contact center platform.
Posted June 27, 2019

Cyara Accelerator for Amazon Connect takes users through five steps for migrating their contact centers to the cloud-based Amazon Connect platform.
Posted June 26, 2019

NovelVox's Cisco Finesse Mobile Agent 2.0 offers an enhanced user interface and advanced integrations.
Posted June 26, 2019

New features improve integration between Oracle CRM and contact center communications infrastructures.
Posted June 26, 2019

Flowroute's Network of Networks now provides extensive coverage in more than 160 countries.
Posted June 24, 2019

SIP trunking service enables businesses to add advanced unified communications features while preserving their PBX investments.
Posted June 20, 2019

C3's collaboration and contact center platforms are built on Cisco's Broadworks.
Posted June 14, 2019

Speakers on Day 2 of Genesys' user conference tout the benefits of cloud contact center deployments. (Featured on DestinationCRM.com.)
Posted June 12, 2019

Cyara Accelerator helps companies move their contact centers to the cloud.
Posted June 11, 2019

Bright Pattern and Toga Customer Services will power contact center digital transformation for Latin American companies.
Posted June 11, 2019

Serenova strengthens its channel program through a partnership with Telarus
Posted June 06, 2019

Verint executives outlined a strategy to save companies time and money on customer experience improvements.
Posted May 22, 2019

Cloud-based communications are undergoing constant changes, especially in this emerging anything-as-a-service age. Communications service providers are working to reposition themselves by offering cloud-based innovations of their own.
Posted May 20, 2019

AWS Service Delivery Program recognizes partners with customer experience and a deep understanding of specific AWS services.
Posted May 16, 2019

8x8 is now offering its contact center solutions as a monthly service.
Posted May 15, 2019

IGEL is expanding its unified communications capabilities with new support for Poly headsets.
Posted May 08, 2019

Partnership extension allows RingCentral customers to add video to their communications infrastructures.
Posted May 07, 2019

AudioCodes One Voice Operations Center (OVOC) joins the AudioCodes Mediant VE SBC on Microsoft Azure marketplace.
Posted April 29, 2019

8x8's Flex Program helps companies move their communications systems to the cloud.
Posted April 24, 2019

Samsung's smart appliances require customer service providers to have a new skill set and be knowledgeable about servicing not only hardware but also software.
Posted April 22, 2019

RingCentral's deal with PCM expands cloud communications solutions for enterprises.
Posted April 17, 2019

VoIPstudio's Google Chrome extension integrates rich softphone features directly into the browser.
Posted April 12, 2019

Avaya IX Devices add support for SignalWire and Netsapiens software.
Posted April 10, 2019

Mitel's portfolio further leverages the Google Cloud Platform as well as advanced artificial intelligence and analytics capabilities.
Posted April 10, 2019

Talkdesk's partnership with Mitel has resulted in the launch of the MiCloud Connect CX cloud contact center solution. (Featured on DestinationCRM.com.)
Posted April 09, 2019

CallTower's latest addition to the CT Cloud Voice Suite improves call handling and user productivity with key integrations.
Posted April 08, 2019

Strategic partnership will automate some of CGS's contact center outsourcing businesses.
Posted April 03, 2019

The acquisition adds speech analytics and natural language technology to Evolve IP's cloud communications services.
Posted April 03, 2019

The Hammer Cloud Platform offers functional, regression, systems integration, performance, and customer experience testing within contact center environments and enterprise networks.
Posted April 03, 2019