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Infrastructure & Hardware
Eclipse Partners with RingCentral
Eclipse Technology Solutions will bring RingCentral's cloud-based communications to its customers in Canada.
Posted April 09, 2021
UJET Adds PlannetOne as a Channel Partner
PlanetOne becomes the newest UJET master agent.
Posted April 08, 2021
EvolveIP Partners with Ethos Voice & Data
Ethos Voice & Data has joined Evolve IP's White Label Partner Program.
Posted April 07, 2021
LiveVox Partners with Telarus
LiveVox has signed Telarus as a master agent for its cloud contact center solutions. (Featured on
DestinationCRM.com
.)
Posted April 07, 2021
Windstream Enterprise Updates OfficeSuite UC Contact Center Services
Windstream has added outbound calling features to its OfficeSuite UC contact center solutions.
Posted April 02, 2021
Infosys Partners with LivePerson
Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help companies capitalize on conversational experiences.
Posted March 31, 2021
ContactEngine Partners with Vonage
The ContactEngine-Vonage partnership expands the international reach of both companies' products.
Posted March 31, 2021
AVOXI Integrates with Microsoft Teams
AVOXI has launched international SIP Connect integration for Microsoft Teams Direct Routing across 170 countries.
Posted March 29, 2021
UJET Adds MicroCorp to Channel Partner Program
UJET's partnership with MicroCorp expands access for its cloud contact center solutions.
Posted March 25, 2021
Avaya Adds to Spaces Platform
Avaya Spaces additions enable the hybrid work-from-anywhere era.
Posted March 18, 2021
Alorica Partners with Talkdesk
Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021
8x8 Launches 8x8 Contact Center for Microsoft Teams
8x8 Contact Center for Microsoft Teams allows organizations to integrate customer engagement and telephony capabilities with Microsoft Teams.
Posted March 15, 2021
Zappix Partners with Lifesize on Visual IVR Solutions
Zappix has integrated its visual IVR technology with Lifesize's CxEngage contact center software.
Posted March 10, 2021
VOXOX Adds Features to Its Cloud-Based Communication Platform
New updates to increase convenience and usability for businesses to better connect with their customers
Posted March 03, 2021
Bright Pattern Partners with Dataseti on ITSM Communication Solutions
Bright Pattern's Omnichannel Communication Interaction Platform enables digital transformation, AI-powered automation, and remote service desk capabilities.
Posted February 18, 2021
Sytel Adds Softdial Contact Center (SCC) Client to Salesforce AppExchange
Sytel's customers can now benefit from access to multisession, multichannel contact center functionality embedded within Salesforce.
Posted February 17, 2021
Bright Pattern Deepens Microsoft Integrations
Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure.
Posted February 16, 2021
3CLogic Integrates Cloud Contact Center with Zoom
3CLogic's Zoom integration extends its communication platform. (Featured on
DestinationCRM.com
.)
Posted February 09, 2021
Invoca Launches Winter '21 Release
Invoca's Winter '21 release includes new visual dashboards, Conversation Review, and integration with Five9. (Featured on
DestinationCRM.com
.)
Posted February 09, 2021
Syniverse Launches CPaaS Concierge
The Syniverse CPaaS Concierge is a cloud-based, omnichannel communications offering.
Posted February 05, 2021
8x8 Launches Winter 2021 Release
8x8's Winter 2021 Release delivers customer engagement and cloud communications enhancements across its integrated platforms.
Posted January 29, 2021
Talkdesk Earns ISO 27701:2019 Security Certification
Talkdesk became the first cloud contact center software provider to achieve ISO 27701:2019 certification for expanded privacy protection.
Posted January 28, 2021
Avaya Collects 600th Contact Center Patent
Avaya's latest U.S. patent covers technology in its OneCloud CCaasS portfolio.
Posted January 22, 2021
LiveVox to Merge with Crescent Acquisition
LiveVox joins Crescent Acquisition's portfolio in an $840 million deal.
Posted January 15, 2021
TELUS Expands Partnership with RingCentral
TELUS' and RingCentral's expanded partnership enables businesses to transition legacy phone systems to the cloud.
Posted January 13, 2021
Enghouse Acquires Altitude Software
By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions. (Featured on
DestinationCRM.com
.)
Posted January 04, 2021
8x8 Updates the 8x8 Open Communications Platform
8x8's new release delivers work-from-anywhere insights and improved administrator and user experience.
Posted December 09, 2020
Cisco Adds to WebEx Contact Center
WebEx Contact Center upgrades include AI-powered analytics, integrations, and customizations.
Posted December 08, 2020
UJET Partners with Telarus
The partnership between UJET and Telarus enables contact center modernization at scale.
Posted December 08, 2020
Cisco to Acquire IMImobile
Cisco's IMImobile acquisition will allow it to embed omnichannel engagement into its WebEx Contact Center.
Posted December 07, 2020
Medallia Partners with Five9 to Provide Contact Center Leaders with Rich Insights
The Medallia and Five9 integration provides real-time and post-call customer feedback and actions.
Posted December 02, 2020
Vodafone Business Partners with RingCentral
RingCentral's partnership with Vodafone will deliver cloud-based communications and contact center solutions.
Posted December 02, 2020
Pindrop Fraud Solutions Rated Avaya-Compliant
Pindrop Passport and Protect products now compatible with Avaya OneCloud contact center solutions.
Posted November 19, 2020
Avaya Expands Cloud Office UCaaS Solution
Solution becomes available in more parts of Europe.
Posted November 13, 2020
Intermedia Partners with ConnectWise
Intermedia and ConnectWise are teaming up to help companies add, deploy, and manage cloud communications and contact center solutions.
Posted November 10, 2020
Cloud Contact Center Market Seeing Robust Growth
MarketsandMarkets pegs the current cloud contact center market at $11.5 billion and expects it to grow to $36.1 billion by 2025.
Posted November 06, 2020
Aircall Partners with BrainSell
Aircall's partnership lets BrainSell offer cloud-based phone technology to its clients.
Posted November 03, 2020
Bandwidth Completes Acquisition of Voxbone
The two rival cloud communications platform providers are becoming one company under the Bandwidth name.
Posted November 03, 2020
RingCentral Now Available in the AWS Activate Console
RingCentral Office is now available to startups building on AWS.
Posted November 02, 2020
Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Agent Desktops
Verint Knowledge Management has been tightly integrated with Avaya OneCloud CCaaS contact center solution. (Featured on
DestinationCRM.com
.)
Posted October 28, 2020
Voxbone Launches Insights Call Quality Performance Platform
Voxbone's Insights enables voice call performance analysis with an end-to-end view of quality, consumption, and billing metrics in real time.
Posted October 22, 2020
8x8 Partners with Pax8
Through the agreement, Pax8 can now resell the 8x8 Open Communications Platform.
Posted October 22, 2020
Kakapo Systems Launches SMS Queues for Unity Contact Center
Kakapo's SMS Queues functionality adds another support channel to its applications for customer support.
Posted October 15, 2020
Clarabridge Integrates with Microsoft Dynamics 365 Customer Voice and Dynamics 365
Clarabridge has linked its omnichannel, AI-powered text analytics with Microsoft Dynamics 365 Customer Voice and Dynamics 365. (Featured on
DestinationCRM.com
.)
Posted October 15, 2020
Intradiem and SKWeston & Co. Partner
The alliance broadens SKWeston's portfolio with Intradiem's on-demand contact center automation solutions.
Posted October 14, 2020
Lifesize Partners with Omilia
Lifesize's integration with Omilia brings conversational AI and voice biometrics to the Lifesize CxEngage contact center platform.
Posted October 14, 2020
RingCentral Continues Its Global Expansions
RingCentral Global Office is now available across six continents.
Posted October 14, 2020
Twilio to Acquire Segment for $3.2 Billion
The deal blends Segment's customer data platform with Twilio's customer communications platform. (Featured on
DestinationCRM.com
.)
Posted October 13, 2020
RingCentral Expands to Germany
The cloud communications provider opens a new office in Hamburg.
Posted September 23, 2020
8x8 Partners with Spectrotel
8x8 has inked a strategic VAR channel partnership with Spectrotel .
Posted September 16, 2020
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