April 9-11, 2018 | Renaissance Washington DC Hotel

Registration

 

The Customer Solutions Expo combines the Smart Customer Service, SpeechTEK, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The 2018 Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included in all registration options.

Expo Hours

Monday, April 9, 2018 | 5:00 p.m. - 7:00 p.m.
Grand Opening Reception

Tuesday, April 10, 2018 | 10:00 a.m. - 4:30 p.m.

Wednesday, April 11, 2018 | 10:00 a.m. - 1:00 p.m.  

Diamond Sponsor

Booth 301

Convergys

Convergys' Customer Interaction Technologies offer channel and technology-agnostic solutions that fit seamlessly into client environments, regardless of infrastructure. In addition, our outcome-based delivery model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics.

Platinum Sponsors

Lithium delivers awesome digital customer experiences at scale for the world's biggest brands including Airbnb, AT&T, HP and Sephora. The Lithium engagement platform enables brands to manage multiple digital touchpoints- connecting customers, content and conversations at the right digital moment. Learn more at www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech

Booth 201

Zendesk

Zendesk builds software for better customer relationships.  It empowers organizations to improve customer engagement and better understand their customers.  Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products.  Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.  Learn more at www.zendesk.com.

Gold Sponsors

Booth 203

Relay Network

Relay Network is a Mobile Engagement Automation Solution enabling businesses to deliver individualized, real-time service messaging that simplifies and improves the customer experience. Leading organizations across multiple industries use Relay - a 2017 Gartner Cool Vendor - to increase customer retention, improve CLTV, and reduce costs. For more information, visit www.relaynetwork.com

Booth 215

TeamSupport LLC

TeamSupport is customer support software built for Business to Business. With a focus on managing the whole customer relationship and unique tools like the Customer Distress IndexTM, customizable SLAs, built-in customer chat, screen and video recording, and more, TeamSupport helps organize and improve helpdesk efficiency for a better customer experience.

Corporate Sponsors

Arvato CRM Solutions is a leading international customer service provider that designs, delivers and differentiates customer service on behalf of some of the world’s most respected brands. Arvato is the world’s third largest business process outsourcing provider that provides customer services, supply chain solutions, financial services, and IT solutions.

Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Aspect’s robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike.

Medallia for Digital helps companies capture customer feedback across emerging web and mobile channels, engage customers with compelling digital experiences and keep pace with customers’ constantly changing behaviors. Medallia for Digital is a native component of the Medallia platform - a leading Customer Experience Management SaaS company, which is trusted by some of the world’s top brands. Learn more at www.medallia.com/digital

Co-Located With

Diamond Sponsor

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors