Geoff Ables

Geoff Ables
Managing Partner
C5 Insight

Bestselling author and international keynote speaker, Geoff Ables is a thought leader on digital customer and employee engagement. Geoff's most recent book, "The LUCK Principle," delivers fresh insight and inspiration into creating people-centric digital workplaces. His firm, C5 Insight, has twice been named an Inc 5000 company, and advises clients on customer relationship management, and digital workplace leadership.

Smart Customer Service 2020

Sunday, April 26, 2020

1:30 p.m. - 4:30 p.m.

Annual Plan: Continuous Customer Experience Innovation

Monday, April 27, 2020

10:30 a.m. - 11:15 a.m.

A101: Designing a People-Centric Digital Workplace: 5 Case Studies

Wednesday, April 29, 2020

11:45 a.m. - 12:30 p.m.

A303: 7 Habits of Effective CRM Leaders

1:30 p.m. - 4:30 p.m.

Adoption Workshop: Going From CRM Struggles to ROI Success

Smart Customer Service 2019

Monday, April 29, 2019

10:30 a.m. - 11:15 a.m.

A101: People-Centric: 5 Case Studies in Digital Transformation

Wednesday, May 1, 2019

Keynote 11:45 a.m. - 12:30 p.m.

Closing Keynote - Analytics: The Executive Briefing

Smart Customer Service 2018

Monday, April 9, 2018

11:45 a.m. - 12:30 p.m.

A102: Creating a Customer-Centric Company

Wednesday, April 11, 2018

1:30 p.m. - 4:30 p.m.

W1: Creating a Customer Journey Map