April 9-11, 2018 | Renaissance Washington DC Hotel


Aimee Lucas

Aimee Lucas
Vice President & Customer Experience Transformist
Temkin Group

Aimee Lucas is a Customer Experience Transformist and Vice President at Temkin Group, where her research and consulting efforts are dedicated to transforming CX within large organizations. Aimee leads Temkin Group's research in employee engagement, culture, and B2B CX best practices.

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, Aimee implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.

Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management 



Smart Customer Service 2018

Monday, April 9, 2018

4:00 p.m. - 4:45 p.m. A104: Infusing Humanity Into Digital Interactions

Wednesday, April 11, 2018

11:45 a.m. - 12:30 p.m. A303: Emotion: The Missing Ingredient in Customer Experience

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