April 9-11, 2018 | Renaissance Washington DC Hotel

The Customer Experience Conference

Thanks for joining us in Washington, D.C., as we learned about the new and innovative ways customer service technologies are shaping our lives and changing the way we do business.

Save the Date!
April 29 - May 1, 2019
Renaissance Washington, DC Hotel Washington, DC

Now in its seventh year, Smart Customer Service helps shed light on the many moving parts needed for a successful customer service and support strategy. Customer service has evolved to the point in which companies have to engage consumers long after the sale is done. Today, as products become more commoditized and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the difference between success and failure. Delivering smart customer service—and all of the activities that it entails— has become a key component in value-creation for both customers and the companies they support. Wondering how to move forward, better allocate limited resources, or where to start? Let Smart Customer Service take you on a journey of discovery!

Attend Smart Customer Service 2018 and Learn How to

  • Provide friction-free customer service.
  • Manage the shift to a customer-centric corporate culture.
  • Prepare for an almost fully automated world.
  • Improve morale and employee engagement.
  • Create a culture of ownership in your company.
  • Empower genuine empathy from your agents.
  • Get your team obsessed with service.

Who Should Attend

  • Chief Customer Officers
  • VPs/Directors/Managers of IT, CIO, CTO
  • VPs/Directors/Managers of Customer Service                 
  • Web and Social Media Strategists
  • Managers of Customer Data and Analytics
  • Customer Experience and Service Executives





Co-Located With

Diamond Sponsor

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors