Speaker List
At Smart Customer Service 2020 you'll have the opportunity to meet and learn from leaders in customer service. Find out more about our speakers and when they are speaking below.
- Geoff Ables — Managing Partner, C5 Insight
- Jay Baer — Best-Selling Author & Host, the Social Pros Podcast
- Kenneth Bator — President, Bator Training & Consulting
- Brandie Beane — Owner, Can Do Customer
- Ben Brennan — Founder & CEO, QSTAC, Inc.
- Jason Cranford Teague — UX Director, Rivet Logic
- Colin Crowley — VP, Customer Experience, Freshly
- Tricia Desso-Cox — Managing Director, C5 Insight
- Dennis Gershowitz — Principal, DG Associates
- Bruno Herrmann — Global Leader, Expert And Advisor in Digital Experiences, Products And Content, Independent Consultant
- Pierre Marc Jasmin — VP, Development & Strategies, Services Triad
- Kashyap Kompella — CEO & Chief Analyst, rpa2ai Research
- Jody McCullough — Customer Experience Director, Texas Disposal Systems
- Elizabeth McCumber — Senior Writer & Content Strategist, Wpromote
- Rick McCutcheon — President, RA McCutcheon Consulting, Certified Sales Professional, Dynamics CRM MVP
- Leticia Mendoza — Marketing Director, Texas Disposal Systems
- Ivor Plecas — Managing Partner, Kingdom Noël GmbH
- Derrick Ricca — Senior Sales Manager, Greenleaf Hospitality
- Steve Salisbury — President, Steve Salisbury Consulting LLC
- Anthony Scodary — Co-Founder, Co-Head of Engineering, Gridspace
- James Sinur — CEO, Fleuresque
- Chris Thurston — Global Strategic Marketing–Commercial, Hamilton Beach
- Njeri Watkins — Instructor, Sauder School of Business (Executive Education), University of British Columbia
- Andrea Wenburg — CEO, Voice of Influence
- Joe Wolemonwu — Executive Director, ACKMP, Inc., Association of Certified Knowledge Management Professionals
