At Smart Customer Service 2020, you’ll hear the innovative approaches that the world’s leading organizations are deploying to manage customer interactions and maximize customer value. Smart Customer Service is designed for the executives, managers, and professionals who are managing and deploying customer service systems and strategies at all types of organizations.

Monday, April 27, 2020

Main Conference
Customer Solutions Expo Grand Opening Reception

Tuesday, April 28, 2020

Main Conference
Customer Solutions Expo
Networking Reception

Wednesday, April 29, 2020

Main Conference & Postconference Workshops
Customer Solutions Expo

Conference Program

The Smart Customer Service 2020 program is currently under-development. If you'd like to participate as a speaker, see our Call for Speakers.

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