Connect with Robert Lamb

Robert Lamb

Customer Engagement Manager
Contact Centers

Picture of Robert LambRobert Lamb is a customer interaction expert with 30 years of experience.  He specializes in transformational strategies for virtualized omni-channel customer contact.  He has consulted to ~500 customers and designed architectures implemented for +150 clients.  Robert has multiple technical certifications for designing, implementing, integrating and developing applications various technologies. Robert is a published author, an in-demand speaker and frequent blogger on customer contact.



Smart Customer Service 2019

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