Google Cloud is a set of solutions and products, including GCP and G-Suite, that can help you solve your toughest business challenges. Cloud Speech-to-Text and Cloud Text-to-Speech bring Google's world-class capabilities in speech recognition, conversion, and synthesis to your applications, services, and devices.

Gridspace powers conversational speech understanding and process automation for companies like USAA, Bloomberg and Santander. In 2019 we will process billions of conversational speech minutes and deliver real-time insights. Created at the same lab as Siri, Gridspace is the first to build and deploy purpose-built speech technology for contact centers.

Twilio is the cloud communications platform that enables innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs.

Zoho is the operating system for business - with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance and human resources. Over 35 million users around the world rely on Zoho every day to run their businesses - including Zoho itself.

Freshworks is a leading cloud-based customer engagement company, offering a suite of products that are transforming the way world-class organizations collaborate. Our products are used by over 150,000 organizations across the world. 

SAP is the market leader in enterprise application software, helping companies of all sizes and all industries run their best. Our technologies help turn customers’ businesses into intelligent enterprises. Our end-to-end suite of applications and services enables more than 425,000 customers to operate profitably, adapt continuously, and make a difference.

TeamSupport was designed from the ground up by B2B support professionals for mission critical organizations where customer relationships are imperative. The TeamSupport enterprise software solution offers an array of tools that make it simple for teams to work together, share information, and access their collective knowledge to solve customer challenges.

Zendesk is a customer service and engagement platform that helps create the best possible experience for innovative and forward-thinking companies around the world. Our enterprise customer support solution helps you efficiently handle a globally dispersed team, so you can align your organization around what matters most—your customer.

Nuxiba Technologies provides customer-centric products to various industries, including finance, customer service, telemarketing, debt collection sales, telecommunications, government agencies, education, and health.

SYSTRAN boasts 50 years of industry expertise, working closely with government and global leading companies to develop the most high-performance translation solutions on the market. Helping organizations enhance multilingual communication and increase productivity, SYSTRAN's innovative neural engine delivers real-time language solutions for internal collaboration, eDiscovery, customer support, e-Commerce and more

TextExpander lets you recall your best words. Instantly, repeatedly. Like autocomplete on steroids, instantly insert “snippets” of text from your repository of client emails, reusable code snippets, and other content, as you type – using a quick search or abbreviation. If you type it, TextExpander can help you type it with speed and consistency. Stop by our booth and say hi.

Vanilla provides a modern community platform to organizations who want to improve customer service, increase advocacy, and strengthen brand loyalty. Founded in 2010, Vanilla started as an open source project. Today, Vanilla's software-as-a-service (cloud) offering helps hundreds of top brands provide a great community experience to millions of people around the globe.

VHT enables companies to keep the promises they make to their customers. For over two decades, VHT has been the world’s number one provider of callback software. Today we extend our leadership by providing contact centers solutions that optimize customer interactions across all channels including web, mobile and social media.

Customer Friendships are created with Kustomer. Our customer management platform for the people-first enterprise is intelligent, powerful, and scales to meet the needs of any contact center and business. Kustomer unifies data from multiple sources, enabling companies to deliver personalized service and support through one single timeline view. Today, Kustomer is the core platform of some of the leading People-first brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice, Sweetgreen, Stella & Dot, and UNTUCKit.

SmartCustomerService.com’s mission is to help organizations improve their customer service efforts. To do this, SmartCustomerService.com provides news, news analysis, and columns about the latest customer service and support strategies and technologies. Common themes include how to streamline customer service and support processes, cut costs, increase productivity, bolster revenue, and better respond to changing customer behaviors, attitudes, and expectations.

Fidelum Partners is a research-based consulting and data analytics firm specializing in customer experience insights, strategies and results. We offer a broad selection of HUMAN Brand insight, strategy, and support services. Our services provide employee and customer experience professionals with the roadmap, tools, and expertise needed to deliver world-class business performance.