Connect with Jeff Toister

Jeff Toister

President
Toister Performance Solutions, Inc.

Picture of Jeff ToisterJeff Toister is a customer service author, consultant, and trainer. He has written three customer service books, including Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service. Over 140,000 people on six continents have taken one of his video-based training courses on LinkedIn Learning.

Smart Customer Service 2019

Customer Service Experience 2017

  • Monday, April 24, 2017
    • 1:15 p.m. - 2:00 p.m. A103: How to Get Your Team Obsessed With Service

Customer Service Experience 2016

  • Monday, May 23, 2016
    • 11:15 a.m. - 12:00 p.m. How to Engage and Retain Talented Agents
  • Wednesday, May 25, 2016
    • 11:45 a.m. - 12:30 p.m. CLOSING KEYNOTE: Make Customer Service the Cornerstone of Customer Engagement

Customer Service Experience 2015

  • Tuesday, August 18, 2015
    • 4:15 p.m. - 5:15 p.m. 5 New Secrets to Outstanding Customer Service
  • Wednesday, August 19, 2015
    • 11:45 a.m. - 12:30 p.m. CLOSING KEYNOTE PANEL
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