Save the Date!
Smart Customer Service
is Now Part of CX Connect 2021
Find Out More

Smart Customer Service 2020 has been Postponed! See our Announcement for additional information.

The World's Leading Customer Experience Conference

Customer expectations are evolving at a rapid pace, and organizations of all kinds must also change in order to avoid being left behind. At Smart Customer Service 2020, you can join your peers to learn, share, and celebrate the new and innovative ways customer service technologies are changing the way business is done. See where the world of customer service is going, and how to get there first.

At Smart Customer Service 2020, you’ll hear the innovative approaches that the world’s leading organizations are deploying to manage customer interactions and maximize customer value. Smart Customer Service is designed for the executives, managers, and professionals who are managing and deploying customer service systems and strategies at all types of organizations.

Smart Customer Service is also co-located with three additional inspiring and thought provoking conferences: CRM Evolution, SpeechTEK, and the Digital Experience Conference. Each of these events provides an additional opportunity for “All Access” pass holders to learn more about the technologies and tools available to create great customer experiences.

You can expect to leave Smart Customer Service with new friends and business allies and actionable advice and strategies for moving your business forward. Please join us in Washington, DC this April for this career- and organization-changing opportunity.

Featured Speakers
  • Jay Baer
    the Social Pros Podcast

  • Andrea Wenburg
    Voice of Influence

  • Anthony Scodary

  • Kenneth Bator
    Bator Training & Consulting

  • Steve Salisbury
    Steve Salisbury Consulting LLC

Find your tribe & learn from them

Smart Customer Service, and the co-located conferences it is associated with, is the number one annual gathering place for the “who’s who” of customer service, CRM and customer experience experts and practitioners. Attendees, speakers, and sponsors at Smart Customer Service meet once a year to help build, develop, and educate a market. Nowhere else will you get this opportunity to network with your peers and learn from the leaders and innovators in the field. No matter what your industry, or specific area of need or interest, you’ll find your niche at Smart Cutomer Service in Washington DC.

750+ attendees

Connect with like-minded professionals to learn about technologies and business strategies. Use this opportunity to network with your peers and learn from their successes and failures.

25+ speakers

The Smart Customer Service conference attracts the best and the brightest that the industry has to offer. Hear from the leading analysts and brands in the world, innovative startups, and leading practitioners and executives from all types of unique organizations.

30+ solutions

The top technologies and solutions for all of your customer experience needs are on display in our Customer Solutions Expo. Take this opportunity to be dazzled by new tech, where you can efficiently compare and contrast solutions in this unique, one-of-a-kind environment.

Who Should Attend

  • Chief Customer Officers
  • CIOs and IT Professionals
  • Customer Service Managers and Professionals
  • Managers of Customer Data and Analytics
  • Customer Experience Professionals
  • Customer Service Professionals

View a Sample List of Our 2019 Attendees Here

Tracks & Special Events

CRM Evolution 2020

Find out how to create great customer engagements and generate high returns on CRM investments. Here’s where you’ll learn how to improve customer satisfaction and loyalty and be prepared for the customer trends that are reshaping the marketplace.

Find out more
Digital Experience Conference 2020

Find out how to provide engaging digital experiences to increase growth, improve customer satisfaction, maintain competitiveness and support digital transformation initiatives and new business models. Here’s where you’ll learn to create, manage, and deliver compelling digital experiences across platforms and channels.

Find out more
SpeechTek Conference 2020

Find out how to choose the right speech tools for your business needs and plan and manage successful speech deployments. Here’s where you’ll learn the business advantages that speech technologies and AI can provide for your organization.

Find out more
Customer Solutions Expo 20

This technology showcase features the leading sales, marketing, customer service, and speech technology solutions. It's the perfect opportunity to meet with C-level executives, industry pioneers, and tech experts who can explain the latest products and solutions available to your organization.

Find out more
Don't Miss These Special Events