Artificial Intelligence and Knowledge Management: The Future of Customer Service


 
Roundtable: Artificial Intelligence and Knowledge Management
 
Artificial Intelligence and Knowledge Management:
The Future of Customer Service
 
 
WEDNESDAY, MAY 17, 2017 - 11:00AM PT / 2:00PM ET
Finding the right information quickly and easily is key to effective customer service whether users are calling a contact center or using a self-service channel.

Traditional Knowledge Management (KM) solutions are about to get a serious upgrade with the advent of technologies like Artificial Intelligence, Machine Learning, and Natural Language Processing as they become operational and integrated into customer serving solutions.

Join us on this forward looking Web event and find out what is possible in 2017 and what we can expect in the very near future.