Knowledge Management: The Key to Effective Customer Service

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Roundtable: Knowledge Management: The Key to Effective Customer Service
 
Knowledge Management:
The Key to Effective Customer Service
 
 
WEDNESDAY, MAY 17, 2017 - 11:00AM PT / 2:00PM ET

Finding the right information quickly and easily is key to effective customer service whether users are calling a contact center or using a self-service channel.

Just delivering the information is difficult enough but keeping it current, concise, and correct is even a greater challenge.

This Roundtable Webcast will look at the role of Knowledge Management as a crucial factor enabling effective customer service.