Optimize Customer Experiences with Actionable Data

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Optimize Customer Experiences with Actionable Data
Enable your customer service department—and the entire
enterprise—to deliver more personalized and proactive engagements.
 
 

WEDNESDAY, OCTOBER 5, 2016 - 11:00AM PT / 2:00PM ET

Savvy enterprise executives understand the importance of meeting and exceeding customer expectations. They know that delivering top-notch customer experiences can be a competitive differentiator. That's why they incorporate the latest analytics capabilities in customer service departments and companywide.

See how your organization can benefit from the latest strategies in customer analytics. Join VerintInformaticaCalabrio, and inContact in this interactive webinar and learn how to:
  • Quickly discover customer issues and behavior trends to make informed decisions.
  • Proactively drive companywide actions that increase revenue and customer loyalty, while reducing cost and risk.
  • Fuel digitalization with clean, connected, and trusted data.
  • Understand your customers' journeys across all digital and human touch points.
  • Utilize analytics as a coaching tool to improve customer service.
  • Optimize the customer journey through the use of analytics.
  • Gain visibility and insight into valuable customer data with speech analytics.
  • Quickly identify and resolve customer issues.
REGISTER NOW to join us for
this FREE roundtable web event.

Audio is streamed over the Internet, so turn up your computer speakers!


 
MODERATOR   SPEAKERS            
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David Myron
Editorial Director
CRM magazine
D. Daniel Ziv
VP, Customer Analytics, Global Product Strategy
Verint
Anwesa Chatterjee
Director, Product Marketing, Informatica Cloud
Informatica
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Mark Egge
Contact Center Speech Analyst
Calabrio
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Nick Sianis
Contact Center Consultant
inContact
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