Designing an Intelligent Contact Center for Competitive Advantage

Bookmark and Share

 
Roundtable: Designing an Intelligent Contact Center for Competitive Advantage
 
Designing an Intelligent Contact
Center for Competitive Advantage
 
 
WEDNESDAY, APRIL 5, 2017 - 11:00AM PT / 2:00PM ET

According to information presented by the American Customer Satisfaction Index, customer satisfaction is a leading indicator of financial performance.

For a contact center, focusing on the customer experience and ways to continually improve loyalty and revenue spells the difference between an intelligent contact center operation and an average one. Unfortunately many companies and their contact centers just don't take advantage of intelligent technologies now on the market.

Join our panel of experts to help you improve your contact center and deploy your resources for the greatest positive impact.