Designing an Intelligent Contact Center for Competitive Advantage

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Creating an Intelligent Contact
Center for Competitive Advantage
 
 
WEDNESDAY, APRIL 5, 2017 - 11:00AM PT / 2:00PM ET


Customer satisfaction is a leading indicator of financial performance, according to recent findings presented in the American Customer Satisfaction Index.

Creating an intelligent contact center can spell the difference between an exceptional contact center operation and an average one.

On this Webcast, you will learn how:
  • analytics can streamline your customer journeys and improve your customer experiences;
  • AI self-service can differentiate your business;
  • new scheduling techniques can drastically improve customer satisfaction and agent engagement;
  • developing a digital engagement strategy will lead to smarter agents, higher sales, and better service;
  • to maximize agent experience and effectiveness;
  • to select and serve the right customer channels;
  • Millennials and the pervasiveness of technology have changed the way we do business; and
  • an intelligent contact center embraces recent technological changes to provide superior service.
Join our panel of experts from Calabrio, SmartAction, Verint, and eLoyalty and learn specific strategies for adding intelligence to your contact center, ones that will help you generate more positive customer experiences.

REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!


 
MODERATOR   SPEAKERS            
image image photo photo photo
Bob Fernekees
Publisher
CRM magazine
Brad Snedeker
Director of Innovation
Calabrio
Tom Lewis
CEO
SmartAction
Kelly Koelliker
Director, Product Marketing
Verint
Maurice Da Silva
VP Global Sales & Marketing
eLoyalty