Delivering Great Customer Experiences That Actually Achieve Measurable Business Outcomes


 
 
 
WEDNESDAY, NOVEMBER 8 - 11 AM PT / 2 PM ET
Delivering an exceptional customer experience (CX) is better than the best marketing you could ever accomplish. Why? Because it's the difference between making a promise and actually delivering on that promise.

Join our CX experts from Verint, and Trianz, (joined by Informatica) and learn how you can create CX initiatives that drive measurable revenue growth and improved customer loyalty.

Our CX experts will share:
  • Best practices for prioritizing CX initiatives based on impact and metrics.
  • How to leverage the strategic integration of your customer data to maximize customer acquisition and increase customer loyalty.
  • How to enhance customer experiences with better visibility into internal, external, and social data.
  • How master data management and Big Data analytics can provide deeper customer insights, automate next best actions, and increase overall effectiveness.
  • Common pitfalls that prevent CX initiatives from living up to expectations, and how to overcome challenges across your marketing, customer service, and sales organizations.
Learn specific CX strategies that actually achieve their potential and deliver measurable, positive business outcomes.

JOIN US to view this webinar Delivering Great Customer Experiences That Actually Achieve Measurable Business Outcomes.

Audio is streamed over the Internet, so turn up your computer speakers!
 
PRESENTERS
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Raj Sivasubramanian
Director of Customer Experience Services
Verint
 
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Allyson Jacobsen
Director of Client Acquisition & Partner Marketing
Trianz
 
MODERATOR
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Bob Fernekees
Publisher
CRM magazine