Engaging Customers with Smart Customer Service


 
 
 

WEDNESDAY, JULY 12 - 11:00AM PT / 2:00PM ET

 
Join us for this Roundtable webcast, where we'll focus on "smart" customer service: letting customers choose how they want to interact with your company, and providing a single source of truth across all channels.

The webcast will cover these key points:
  • Insights on consumers' growing retail customer service expectations
  • Top trends in self-service and mobile customer care options
  • How to deliver more personalized, seamless interactions across channels
  • How to cut through the abundance of customer service information and find the right answers
  • How to engage and empower your employees—often the best way to provide an engaging customer experience
  • How to harness knowledge management to provide quick, consistent, and accurate answers.
Find out what our expert panelists from Radial and Verint recommend for delivering truly smart customer service.

REGISTER NOW to join us for the webinar "Engaging Customers with Smart Customer Service."

Audio is streamed over the Internet, so turn up your computer speakers!

 
 
MODERATOR
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Bob Fernekees
Publisher
CRM magazine
 
PRESENTERS
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Ricardo Layun
Vice President, Customer Care Services
Radial
 
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Kelly Koelliker
Director, Solutions Marketing
Verint