How the Best Customer Support Utilizes Knowledge Management

Roundtable: How the Best Customer Support Utilizes Knowledge Management
How the Best Customer Support
Utilizes Knowledge Management
With complete access to information, agents can create
value-added engagements that delight your customers.

WEDNESDAY, AUGUST 24, 2016 - 11:00AM PT / 2:00PM ET

Finding the right information quickly and consistently is imperative for delivering exceptional customer service. It improves customer experiences, builds a stronger brand, and empowers agents and employees on the front lines. On this roundtable, we cover the best ways a knowledge-driven, customer support strategy can improve customer experiences.

Join VerintPitney Bowes, and NICE on this interactive webinar and learn how to:
  • Create and update content that quickly and completely links the best support responses with customer issues and inquiries.
  • Design and evolve organizational practices that keep knowledge relevant, readable, and updated.
  • Quickly and easily engage each customer as an individual with data driven prompts.
  • Create and deliver highly personalized outbound correspondence efficiently and in each customer's preferred channel.
  • Evaluate agents' performance based on their persona to better guide their development.
  • Adapt contact center processes to all agents' needs so they are able to deliver a better customer experience.
REGISTER NOW to join us for this FREE roundtable web event.

Audio is streamed over the Internet, so turn up your computer speakers!

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David Myron
Editorial Director
CRM magazine
John Chmaj
Senior Practice Director
KM Strategy
Joe Pindell
Director, Global Solution Management
Pitney Bowes
Rich Correia
Director of Marketing
Workforce Optimization Solutions