How Channel Hoppers and Employees Are Changing Customer Service

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Roundtable: How Channel Hoppers and Employees Are Changing Customer Service
 
How Channel Hoppers and Employees
Are Changing Customer Service
Prepare for the seismic shift from contact
center to customer engagement center.
 
 

WEDNESDAY, AUGUST 17, 2016 - 11:00AM PT / 2:00PM ET

The customer service and support industry has come to a point where the needs of today's channel-hopping customers and Millennial employees have to be balanced. To do this, organizations must go beyond traditional contact center-only workforce optimization (WFO) and embrace broader customer engagement optimization practices and technologies.

Join Verint, inContact, and Aspect on this interactive webinar and learn how to:
  • Gain enterprise-wide visibility and manageability of people, work, and processes.
  • Leverage customer-focused, analytics-driven approaches to quality management.
  • Use calibration and self-evaluations to level-set your quality monitoring department.
  • Get the full picture of quality monitoring and do something with the developed picture.
  • Leverage traditional WFO tools for the customer engagement center and the entire enterprise.
REGISTER NOW to join us for this FREE web event.

Audio is streamed over the Internet, so turn up your computer speakers!


 
MODERATOR   SPEAKERS            
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David Myron
Editorial Director
CRM magazine
Rajeev Venkat
Solutions Marketing
Verint
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Amanda Gunter
Workforce Optimization (WFO) Strategist
Aspect
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Barry Knack
Manager of Professional Services
inContact
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