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How Channel Hoppers and Employees Are Changing Customer Service
Roundtable: How Channel Hoppers and Employees Are Changing Customer Service
How Channel Hoppers and Employees
Are Changing Customer Service
Prepare for the seismic shift from contact
center to customer engagement center.
WEDNESDAY, AUGUST 17, 2016
- 11:00AM PT / 2:00PM ET
The customer service and support industry has come to a point where the needs of today's channel-hopping customers and Millennial employees have to be balanced. To do this, organizations must
go beyond traditional contact center-only workforce optimization
(WFO) and embrace broader customer engagement optimization practices and technologies.
on this interactive webinar and learn how to:
enterprise-wide visibility and manageability of people, work, and processes.
customer-focused, analytics-driven approaches to quality management.
calibration and self-evaluations to level-set your quality monitoring department.
the full picture of quality monitoring and do something with the developed picture.
traditional WFO tools for the customer engagement center and the entire enterprise.
to join us for this FREE web event.
Audio is streamed over the Internet, so turn up your computer speakers!
Workforce Optimization (WFO) Strategist
Manager of Professional Services
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Designing an Intelligent Contact Center for Competitive Advantage
IVR in an Omnichannel World
Analytics: Data-Driven Relationships for Better Customer Experiences
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Customer Journey Mapping to Craft Superior Customer Experiences
The Promise of WebRTC in the Contact Center
Smart Customer Service Engages Customers
Using Voice of the Customer Strategies for Better Customer Insights
The Intersection of Ecommerce and CRM
Leveraging Salesforce AppExchange for Sales & Marketing
Proactive & Prescriptive Analytics
Proactive Customer Service Respects Customers
Workforce Optimization for More Productive Employees and Happier Customers
Customer Experience Management for Building Customer Loyalty
The Evolution of Contact Centers to Customer Engagement Centers
Business Intelligence & Analytic Solutions for Deeper Insights
Customers Prefer Self-Service
Contact Center Innovations
Must-Have Sales & Marketing Tools That Deliver Immediate ROI
Optimizing Customer Engagement Through Connected Data
Why CRM is the key to getting customers to renew and spend more money with you
ContactBabel’s Inner Circle Guide to Self-Service
Is Omnichannel Always the Best Choice?
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