Taking Customer Support from Cost Center to Brand Builder


 
Voice & Chat Customer Support Made Easy
 


REGISTER NOW to view this webinar titled
"Taking Customer Support from Cost Center to Brand Builder."

WEDNESDAY, MAY 23 - 11:00 am PT / 2:00 pm ET
Technology is quickly becoming the catalyst for one of the most profound changes ever to occur in the relationship between individuals and the world around them. Businesses must understand how to navigate the disruption that is redefining experiences away from a transactional relationship into a more nuanced, tangled relationship between humans and the automated systems and devices they use to engage the world.

Join Sheryl Kingstone from 451 Research and Jordan MacAvoy from UJET on this educational webcast and learn how to bring humans and technology together faster.
  • Understand the state of digital transformation leaders and laggards
  • Learn how to delight empowered customers with rapid resolution
  • Best practices for harnessing the power of disruptive technologies such as machine learning, virtual agents, and augmented support
You'll also learn tips, tricks, and best practices around balancing technology, processes, and people to provide the instant satisfaction and human element that today's customers want and expect.

 
 

MODERATOR   PRESENTER   PRESENTER  
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Bob Fernekees
Publisher
CRM magazine
Sheryl Kingstone
Research Director, Customer Experience & Commerce
451 Research
Jordan MacAvoy
VP of Marketing
UJET
 
 
Audio is streamed over the Internet, so turn up your computer speakers!