5 CX Predictions for Your Digital Strategy


 
Beyond CRM: Building the Business Case for Transforming Customer Service
 
 

WEDNESDAY, APRIL 11 - 11 AM PT / 2 PM ET

 
 
According to Forrester, 20% of CEOs will fail to act on digital transformation and put their firms at risk in 2018. This year is pivotal for companies to define themselves by, and for, the customer. The race is on; how is your business planning to optimize digital customer experiences?

Join Rachel Lane, Digital Solutions Principal for Medallia, as she walks through Medallia's CX predictions for 2018 and how leading companies are embracing digital strategies to engage their customers and drive a company-wide transformation.

In this webinar, we'll show you how winning companies will be the ones that own digital experience by:
  • Having a plan to adapt to the customer
  • Hardwiring the customer into every decision
  • Offering many digital mechanisms for participating, and provide a great human experience
  • Running the words, not just the numbers
  • Leveraging the employee as ground zero
REGISTER NOW to view this webinar titled "5 CX Predictions for Your Digital Strategy."

Audio is streamed over the Internet, so turn up your computer speakers!
 
 
PRESENTER
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Rachel Lane
Digital Solutions Principal
Medallia
 
MODERATOR
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Bob Fernekees
Publisher
CRM magazine
 
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