Mobile Customer Service - The First Line of Service

WEDNESDAY, MAY 2, 2018 - 11:00 AM PT / 2:00 PM ET
As smartphones have clearly become the preeminent mode of communications, the notion of delivering customer service via mobile devices has really taken off. Search on mobile devices will exceed those on desktop computers by 28 billion inquiries in 2017. Sixty-three percent of U.S. adults use mobile devices at least several times per month to seek customer support, and 90 percent have had poor experiences seeking customer support on mobile. Clearly, there is much work to be done in improving the mobile customer service channel.

Join us on this roundtable webinar and hear recommendations, and strategies for delivering amazing customer experiences on mobile devises.

to attend the webinar "Mobile Customer Service—The First Line of Service."

Audio is streamed over the Internet, so turn up your computer speakers!