Knowledge Management: Crucial for Customer Service Success


 
CRM MAGAZINE SPONSORED ROUNDTABLE WEBINAR
 
 

TUESDAY, JUNE 26, 2018 - 11:00 AM PT / 2:00 PM ET

Knowledge management can make or break your organization's delivery of customer service: It has a big impact on agent and customer satisfaction, which in turn affect productivity and profit.

Join Transversal and Radial on this educational webcast and find out how to turn your knowledge management initiative into a knowledge automation initiative while jump-starting your agents' learning curve.

On this webcast you will learn:
– How to future-proof your KM investment
– How automation within the knowledge life cycle can increase business efficiency
– How to strategically use knowledge management during new hire training
– How knowledge management can be utilized for informal agent learning and coaching
– How to create consistency throughout the "learner experience" with updated KMs

Simply enter your email in the box to the right to attend the webinar "Knowledge Management: Crucial for Customer Service Success."

Audio is streamed over the Internet, so turn up your computer speakers!
 
PRESENTERS
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Heather Richards
CEO
Transversal
 
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Eva M Ilczyszyn
Program Director, Learning & Development
Radial
 
MODERATOR
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Bob Fernekees
Publisher
CRM Magazine
 
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