Knowledge Management: Crucial for Customer Service Success

WEDNESDAY, JUNE 6, 2018 - 11:00 AM PT / 2:00 PM ET
Knowledge management (KM) can make or break your organization's delivery of customer service. Not only can it impact productivity and profit, it can also affect customer and agent satisfaction. KM done right in customer service can increase customer (and employee) satisfaction, reduce costs, and improve all sorts of efficiencies when dealing with customers. Creating a KM culture within an organization is dependent on the tools and strategies selected and their ability to drive true business impact with ease and accuracy.

Join us on this roundtable webinar and find out how Knowledge Management can improve the quality of your customer service and productivity of your agents.

to attend the webinar "Knowledge Management: Crucial for Customer Service Success."

Audio is streamed over the Internet, so turn up your computer speakers!