Optimize Your Workforce: Intelligent WFO strategies for More Productive Agents


 
 
 

WEDNESDAY, JUNE 20, 2018 - 11:00 AM PT / 2:00 PM ET

Creating good customer experiences in a contact center environment should really start with creating great agent and supervisor experiences. More effective training and coaching, combined with access to better tools and information to help agents do their jobs more efficiently, creates better customer experiences, more productive agents, and less agent turnover.

Join experts from Verint Systems and NICE on this webcast and find out how modern contact centers are empowering their workforces with intelligent WFO solutions.

On this webcast you'll learn more about these topics:
  • Tactics for simplifying complex interactions
  • Tools to modernize systems that empower employees
  • How to automate tasks to maximize productivity
  • How to personalize schedules and performance goals
  • Automated rules and analysis to drive changes and actions
  • How to increase employee engagement and improve attrition rates
Simply enter your email in the box to the right to attend the webinar "Optimize Your Workforce: Intelligent WFO strategies for More Productive Agents."

Audio is streamed over the Internet, so turn up your computer speakers!
 
PRESENTERS
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Kelly Koelliker
Director, Content Marketing
Verint
 
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Richard Correia
Director of Product Marketing
NICE
 
MODERATOR
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Bob Fernekees
Publisher
CRM magazine