Call Centers to Customer Engagement Centers - Make the Transition Now


 
CRM MAGAZINE SPONSORED ROUNDTABLE WEBINAR
 
 

WEDNESDAY, FEBRUARY 28, 2018 - 11:00 AM PT / 2:00 PM ET

Do you want to transition your call center into a true customer engagement center in 2018?

Then join our panel of experts from Calabrio, NICE, CallMiner, and Mitel, who collectively boast years of experience based on their broad understanding of what strategies are currently working or showing promise in the real world of contact centers.

On this webinar, you will learn:
  • the results of research collected from your peers in the U.S. and the U.K.;
  • how to cultivate engaged agents to improve your customers' engagement and positively impact their overall experience;
  • why adaptive goals can better align your agents' actions with your customer service strategies;
  • how to deliver real-time insights to agents and supervisors that can immediately deliver positive coaching opportunities;
  • how interaction analytics enables insights that can optimize specific customer engagement touch points; and
  • how to empower multi-touch mapping to drive ideal outcomes across the customer journey.
REGISTER NOW to attend this master class on turning your call center into a customer engagement center—and why you should make the transition now.

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR   SPEAKERS            
image image photo photo photo
Bob Fernekees
Publisher
CRM magazine
Robin Butterfield
Contact Center Analytics Consultant
Calabrio
Richard Correia
Director of Product Marketing
NICE
Brian LaRoche
Director, Account Based Marketing
CallMiner
Matthew Clare
Product Manager & CX Specialist
Mitel, MiContact Center