Call Centers to Customer Engagement Centers - Make the Transition Now

Roundtable: How Important Is Your Digital Infrastructure To Your Revenue
WEDNESDAY, FEBRUARY 28, 2018 - 11:00 AM PT / 2:00 PM ET
Providing seamless customer support across all channels is the goal of most organizations. Unfortunately many organizations still have not been able to create a true customer engagement model. Agents don't have the information they need, information is still in separate silos and out of reach, and the customers' journeys are still interrupted when they change channels. But some organizations have managed to make the transition, despite facing all of these obstacles.

How did they do it? Join us on this roundtable webinar and listen to our panel of experts who have seen what works and how to make that transition.

to attend the webinar "Call Centers to Customer Engagement Centers - Make the Transition Now."

Audio is streamed over the Internet, so turn up your computer speakers!