Intelligent Contact Centers in 2018 - An Industry Update


 
CRM MAGAZINE SPONSORED ROUNDTABLE WEBINAR
 
 

WEDNESDAY, APRIL 4, 2018 - 11:00 AM PT / 2:00 PM ET

Effective contact centers require a new level of intelligence.  AnalyticsBig Data, crowdsourcing, and operational excellence are the keys to delivering excellent customer experiences.

Join our panel of experts from Calabrio, Neustar, and NICE Nexidia and learn more on these topics:
  • how to keep up with rapidly changing consumer data;
  • why contact centers should be viewed as the home for corporate business intelligence;
  • how integrating crowdsourcing methodology can improve the intelligence behind contact center schedule creation;
  • how call centers can leverage more accurate and complete customer data to dramatically improve both operational efficiency and the overall customer experience;
  • how to perfect the self-service micro-journey, leading to major cost and time savings; and
  • how contact centers can understand the entire customer journey.
REGISTER NOW  to attend the webinar "Intelligent Contact Centers in 2018: An Industry Update."

Audio is streamed over the Internet, so turn up your computer speakers!


 
MODERATOR   PRESENTERS          
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Bob Fernekees
Publisher
CRM magazine
Robin Butterfield
Contact Center Analytics Consultant
Calabrio
Craig Pentz
Vice President,
Risk Solutions
Neustar
Barbara Bacigalupi
Solution Executive
NICE Nexidia