Innovations That Drive Superior Customer Engagement

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Innovations That Drive Superior Customer Engagement
 

WEDNESDAY, MARCH 22 - 11:00AM PT / 2:00PM ET

 
Oracle Register
 
According to a recent study, customer experience is expected to overtake price and product as the key brand differentiator by 2020. Not only millennials, but every generation is increasingly inclined to interact digitally. Analysts estimate that in a couple of years, customers will manage 85% of brand interactions without a human.

For serving the unique experiences expected by today's connected customers, companies are making digital transformation a priority. IDC estimates that by 2020, enterprises investing in advanced digital transformation initiatives will more than double.

In this webinar, we will share our insights on the innovations that digital leaders across industries are deploying to ensure meaningful and relevant interactions with their customers.

Learn how to:
  • Convert digital touchpoints into active engagement opportunities
  • Harness the power of an interactive and personalized video experience to drive engagement
  • Transform billing into a self-service and frictionless experience for customers and partners
  • Unlock new value by augmenting paper-based documents with digital and real-time communications
REGISTER NOW to join us for this Webinar.

Audio is streamed over the Internet, so turn up your computer speakers!
 
MODERATOR
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Bob Fernekees
Publisher
CRM magazine
 
PRESENTER
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Christopher Hall
VP of CES Product Management
Pitney Bowes
 
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Kevin Ricks
Director of Product Management - Customer Engagement
Pitney Bowes