Customers Prefer Self-Service - Give Them Exceptional Experiences


 
 
 
WEDNESDAY, NOVEMBER 15 - 11 AM PT / 2 PM ET
With 67 percent of customers choosing self-service as their preferred channel for finding answers, you had better deliver. The good news is that providing exceptional self-service to customers is also extremely good for your company's bottom line.

Join our experts from Pitney Bowes and NICE, who will discuss how to deliver self-service options to customers in a secure and personalized digital environment.

We will discuss:
  • The positive impact of self-service on the customer journey.
  • How marketing and customer service technologies are converging into the next generation of self-service.
  • How voice authentication can mitigate the security risks of self-service and increase customer containment and satisfaction at the same time.
  • How to leverage e-commerce platforms and connected devices to be more in touch with customers in a highly personalized environment.
Digital self-service has evolved tremendously over the past decade, and new innovations are right around the corner. Join us on this webcast and find out what the next generation of self-service can deliver. Register now.

JOIN US
 to view this webinar Customers Prefer Self-Service - Give Them Exceptional Experiences.

Audio is streamed over the Internet, so turn up your computer speakers!
 
PRESENTERS
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David Klein
Director of Product Management - Digital Transformation
Pitney Bowes
 
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Michael Henry Kellermann
Solution Sales Executive
Real-Time Authentication & Fraud Prevention
NICE
 
MODERATOR
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Bob Fernekees
Publisher
CRM magazine